Air Canada | Flight Attendant

About the Role

Air Canada, recognized as the best airline in North America, is seeking a dynamic Cabin Crew Manager to join its In-Flight Service team in Canada. This leadership role focuses on engaging, inspiring, and coaching frontline ambassadors in customer service, operations, and safety excellence. The Cabin Crew Manager will play a pivotal role in enhancing the customer experience and developing the capabilities of cabin personnel through strong leadership both on the ground and onboard aircraft.

Responsibilities

• Provide performance leadership through coaching, motivation, and engagement of frontline ambassadors and the immediate team.
• Administer and handle disciplinary investigations and meetings with employees, including labor relations issues.
• Conduct coach rides to ensure service consistency and act as a point of contact for focus flights, addressing issues proactively.
• Serve as a subject matter expert on specific routes and as a primary liaison between employees and the company.
• Liaise with training and Customer Experience teams to identify training needs and provide recommendations to management on service compliance, performance management, and continuous improvement.
• Manage, monitor, and coordinate activities to achieve excellence in safety and operational standards.
• Assist in briefing departing cabin crew, providing direction on product expectations and corporate vision.
• Communicate company policies, procedures, and products effectively and act as a liaison between frontline ambassadors and the Customer Experience Team.
• Assist with irregular operations and other operational contingencies.

Qualifications

• Minimum of a high school diploma.
• Highly adaptable and flexible to support a 24/7 operation.
• Ability to work shifts and adapt to flexible schedule changes.
• Proven experience in leading, motivating, and coaching.
• Successfully completed the Flight Attendant training program and maintain qualifications.
• Ability to obtain a Restricted Area Identity Card (RAIC).
• Excellent interpersonal, conflict resolution, and communication skills (written and verbal).
• Intercultural competence and consciousness.
• Strong organizational skills and ability to achieve a vision.
• Strong customer focus.
• Strong analytical and creative skills.
• Strong knowledge of safety, service standards, and labor relations.
• Competitive awareness and detail-orientation.
• Ability to meet deadlines, work under pressure, and achieve multiple objectives.
• Airline or hospitality experience is an asset.
• Fluency in English and French is a quantifiable asset.
• Demonstrated punctuality and dependability.

Candidates must be eligible to work in Canada.