FUNCTION: Reporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined.
DUTIES AND RESPONSIBILITIES:
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Ensure the safety and security of all passengers
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Effortlessly deliver friendly and attentive service to maintain passenger comfort
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Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
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Tactfully manage unforeseen operational and passenger situations
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Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience
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Exemplify the Porter Values
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Develop and maintain a positive relationship with team members
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Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy
BEHAVIOURAL COMPETENCIES:
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Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
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Teamwork: Working collaboratively with others to achieve organizational goals.
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Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
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Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
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Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
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Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
QUALIFICATIONS:
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Minimum of 19 years of age at time of employment
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Completion of secondary school
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Fluency in English. Additional language is a preferred asset
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Flight attendants require a minimum of 4 years previous experience working with the public in a customer service role
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Hold a valid Canadian Passport without restrictions
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Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
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Ability to meet required medical standards (including a drug test)
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Flight attendants may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
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Must successfully complete a 5-week full-time training program
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Must be able to work a flexible schedule, including weekends and holidays
LOCATION:
Billy Bishop Toronto City Airport - YTZ