PHI Group, Inc. | Chief Pilot

About PHI Health

PHI Health stands as the leading air ambulance provider in the United States, committed to delivering top-tier emergency medical services with unparalleled speed and efficiency. With an unmatched safety record and a team of the finest aviation, medical, and communication specialists, PHI Health sets the benchmark in the air medical industry. The organization transports over 22,000 patients annually from more than 80 bases nationwide, offering vital services and outreach education to local communities and leading healthcare systems. PHI Health's mission is unequivocally clear: to move communities to health while upholding the highest standards of safety, period.

Position Overview

The Aviation Operations Manager will exercise comprehensive operational control over the day-to-day aviation operations of assigned air ambulance programs within the United States. This pivotal role ensures that all personnel under their purview strictly adhere to PHI Health, Federal Aviation Administration (FAA), and individual program standards and requirements. The Manager will play a crucial role in orchestrating seamless operations, supporting PHI Health's mission to keep its advanced fleet soaring and patients safe, ultimately making a profound difference in lives.

Key Responsibilities

The Aviation Operations Manager holds ultimate responsibility for the overall aviation operational control, management, and safety of assigned bases. Key responsibilities include, but are not limited to:

• Assisting the Director of Operations and Chief Pilot in exercising operational control of aircraft and resources at designated bases.
• Managing and coordinating the execution of goals and objectives for assigned PHI Health flight program(s), ensuring alignment with the mission and goals of the PHI Health Group.
• Leading and facilitating effective operational changes aimed at improving quality and/or efficiency.
• Coordinating efforts between bases to achieve consistent processes and ensure cohesive information flow, both internally and externally.
• Taking responsibility for problem-solving and follow-up on operational issues through collaborative engagement with appropriate personnel.
• Ensuring optimal aircraft and pilot availability in accordance with regional and company requirements.
• Supervising the successful startup of new aviation bases, securing qualified pilots, and ensuring comprehensive safety training and orientation are provided.
• Coordinating closely with the Maintenance Manager to guarantee the continuous availability of airworthy aircraft.
• Ensuring pilot compliance with established PHI Health, FAA, Occupational Safety and Health Administration (OSHA), and customer practices, regulations, and procedures.
• Coordinating with customers and internal teams to resolve PHI Health-related operational issues.
• Monitoring the performance of pilots assigned to their area of responsibility.
• Collaborating with Program Directors, Account Managers, Business Services (AMBS), and Customers to resolve pilot administrative problems.
• Actively supporting and practicing the company’s "Destination Zero" safety initiative.
• Reporting directly to the Chief Operations Officer for management and PHI business activities, and to the Director of Operations for all aviation operational control activities.

Required Qualifications

The successful candidate will possess a blend of professional experience, aviation expertise, and essential skills:

• High school diploma or equivalent.
• Hold a Commercial and Instrument Rating as a Helicopter Pilot.
• Five years of operational management or supervisory experience, preferably within the Health or Aviation industry.
• Willingness to travel as required by operational needs.
• Flexibility to work non-standard hours to support continuous operations.
• Above-average written and verbal communication skills.
• Proficient computer skills, particularly with Microsoft Office Suite.
• Ability to successfully pass a pre-placement drug screening and background check.

Organizational and Behavioral Competencies

PHI Health seeks a leader who embodies its core values:

Organizational Competencies:

• Safe: An unwavering belief in the tenets of Destination Zero, seeing zero incidents as not only achievable but the sole acceptable outcome.
• Efficient: Focused on smart and responsible outcomes, maximizing resource utilization to achieve sustainable profitability as a high-performing organization.
• Quality: Committed to ensuring excellent organizational performance that produces sustainable and reliable outcomes.
• Service: Dedicated to serving customers, communities, and colleagues.

Behavioral Competencies:

• Champion Customer Needs: Anticipates customer needs and consistently exceeds expectations by responding safely, promptly, and courteously.
• Demonstrate Business Thinking: Exhibits a high regard for company profitability and financial strength in day-to-day work, reinforcing that a successful business and serving others are interconnected.
• Influence Others: Embraces a leadership role, motivating teams to take action and supporting both team and organizational vision and goals.
• Cultivate the Workforce: Continuously seeks creative ways to engage and develop personnel, encouraging all to recognize their critical contribution to the organization.
• Own the Outcome: Accepts responsibility, including accountability for mistakes, and holds self and others accountable for safe, measurable, high-quality, timely, and cost-effective results.

The PHI Health Advantage

For over 40 years, PHI Health has been a leader in providing critical air medical transport services nationwide. The organization outfits each aircraft with the most advanced technology, subjects its crews to rigorous protocols and training, and pioneers the most forward-thinking safety programs in the country. PHI Health's commitment to safety is paramount; its accident rate remains well below the national average, and it was the first recipient of the Vision Zero Aviation Safety Award, cementing its status as holding the highest safety rating in the industry. PHI Health is deeply invested in its people, offering world-class training and development programs, competitive benefits, and a supportive culture, empowering its teams to reach their full potential.