PHI Group, Inc. | Chief Pilot

Aviation Operations Manager

Join Our Life-Saving Team!

PHI Health, a pioneering leader in air medical transport, is seeking an experienced and highly motivated Aviation Operations Manager to join its life-saving team. Dedicated to providing top-tier emergency medical services with unmatched speed and efficiency, PHI Health orchestrates seamless operations to ensure its advanced fleet remains airborne and patients receive critical care. With an unmatched safety record and a commitment to excellence, PHI Health sets the industry standard, transporting over 22,000 patients annually from more than 80 bases nationwide. This pivotal role offers an extraordinary opportunity to impact lives and contribute to a mission-driven organization focused on moving communities to health with the highest standard of safety.

Position Summary

The Aviation Operations Manager will exercise comprehensive operational control over the day-to-day aviation operations of assigned air ambulance programs within the United States. This pivotal role ensures that all personnel under their purview strictly adhere to PHI, FAA, and individual program standards and requirements, upholding the company's paramount commitment to safety and operational integrity.

Key Responsibilities

The Aviation Operations Manager holds ultimate responsibility for the overall aviation operational control, management, and safety of assigned bases, overseeing crucial areas including:

• Assisting the Director of Operations and Chief Pilot in exercising operational control of aircraft and resources.
• Managing and coordinating the execution of strategic goals and objectives for assigned PHI Health flight programs.
• Leading and facilitating effective operational changes to enhance quality and efficiency across operations.
• Coordinating efforts between bases to establish consistent processes and a cohesive flow of information.
• Proactively problem-solving and following up on operational issues through collaborative engagement with relevant personnel.
• Ensuring optimal aircraft and pilot availability in accordance with regional and company requirements.
• Supervising the successful startup of new aviation bases, including the provision of qualified pilots and comprehensive safety training/orientation.
• Collaborating closely with the Maintenance Manager to guarantee the availability of airworthy aircraft.
• Ensuring strict pilot compliance with established PHI, FAA, OSHA, and customer practices, regulations, and procedures.
• Coordinating and resolving customer and internal PHI issues efficiently.
• Monitoring the performance of pilots assigned to their area of responsibility.
• Partnering with Program Directors, Aircraft Base Managers (AMBS), and customers to resolve pilot administrative challenges.
• Actively supporting and practicing the company’s "Destination Zero" safety initiative.
• Reporting directly to the Chief Operations Officer for all management and PHI business activities.
• Reporting to the Director of Operations for all aviation operational control activities.

Qualifications

The successful candidate will possess a blend of operational expertise and leadership acumen, demonstrating the following qualifications:

• High school diploma or equivalent.
• Holds a Helicopter Pilot Certificate with Commercial and Instrument Ratings.
• A minimum of five (5) years of operational management or supervisory experience, preferably within the health or aviation industry.
• Willingness and ability to travel as required.
• Flexibility to work non-standard work hours, adapting to operational needs.
• Demonstrated above-average written and verbal communication skills.
• Proficiency in computer applications, particularly Microsoft Office Suite.
• Ability to successfully pass a pre-placement drug screening and background check.

Organizational Competencies

PHI Health values individuals who embody its core competencies:

• Safe: An unwavering commitment to Destination Zero, believing zero incidents is achievable and the only acceptable outcome.
• Efficient: A focus on smart, responsible outcomes, optimizing resource utilization to maximize productivity and achieve sustainable profitability.
• Quality: Dedicated to ensuring excellent organizational performance that yields sustainable and reliable results.
• Service: A profound dedication to serving customers, communities, and colleagues.

Behavioral Competencies

The ideal candidate will exemplify the following behavioral traits:

• Champion Customer Needs: Anticipates customer needs and consistently exceeds expectations through safe, prompt, and courteous responses.
• Demonstrate Business Thinking: Exhibits a high regard for company profitability and financial strength, understanding that business success enables service to others.
• Influence Others: Motivates teams to action, supporting both team members and organizational vision and goals.
• Cultivate the Workforce: Continuously seeks creative methods to engage and develop personnel, fostering an environment where every role is recognized as critical.
• Own the Outcome: Accepts responsibility, including accountability for mistakes, striving for safe, measurable, high-quality, timely, and cost-effective results.

The PHI Health Advantage

For over 40 years, PHI Health has been at the forefront of critical air medical transport. The company outfits each aircraft with advanced technology, subjects its crews to rigorous protocols and training, and pioneers forward-thinking safety programs. With an accident rate well below the national average and the distinction of being the first to receive the Vision Zero Aviation Safety Award, PHI Health boasts the highest safety rating in the industry. Joining PHI Health means becoming part of an exceptional team of talented, passionate professionals who are empowered to drive the future of the helicopter industry. The company is deeply invested in its people, offering world-class training, development programs, competitive benefits, and a culture that fosters wild growth and celebrates enthusiastic over-achievers. At PHI Health, employees are provided with the resources and support needed to reach their full potential, contributing to a mission where every second counts in saving lives.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.