Horizon Air | Captain

Horizon Air is Hiring: Ground Service Team Captain in Portland, OR

Horizon Air seeks a motivated and experienced individual to join its airport teams as a Ground Service Team Captain. This vital role involves leading a team of Ground Service Agents, ensuring efficient and exceptional guest experiences from curb to cabin. If you possess strong leadership skills, a commitment to customer service, and the ability to thrive in a dynamic environment, we encourage you to apply.

Role Summary:

As a working leader, the Ground Service Team Captain will be responsible for the day-to-day operations of the Ground Service group. This includes leading, directing, motivating, and evaluating the performance of Ground Service Agents, while also performing their duties. The Team Captain plays a crucial role in achieving operational goals and ensuring adherence to company procedures.

Key Responsibilities:

• Lead Ground Service Agents during shifts, ensuring team success in meeting Horizon Air and Alaska Airlines' objectives.
• Uphold and enforce proper procedures among Ground Service Agents.
• Perform leadership duties such as flight assignments, scheduling, and agent management.
• Undertake clerical functions, prepare reports, and assist with unexpected passenger needs or complaints.
• Perform Ground Service Agent duties as required.

Required Qualifications:

• Minimum of 6 months of customer service or airline operations experience.
• Demonstrated ability to lead, direct, and motivate teams for optimal performance.
• Strong active listening and verbal communication skills.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Possession of a valid, unexpired driver's license issued by a US state, territory, or the District of Columbia.
• Ability to obtain USPS Mail Handling Certification.
• Physical capability to consistently lift 50 pounds.
• Ability to stand for extended periods.
• Proficiency in bending, stooping, squatting, reaching, and grasping.
• Basic mathematics skills.
• Flexibility to work varied schedules, including nights, weekends, and holidays.
• English language proficiency.
• High school diploma or equivalent.
• Minimum age of 18 years.
• Authorization to work in the U.S.

Preferred Qualifications:

• A minimum of 1 year of customer service or community service experience.
• Previous leadership experience.

Compensation and Benefits:

• Starting Rate: USD $21.54/Hr.
• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental, and vision benefits.
• Generous 401k matching program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

Additional Information:

• This is a Full-Time, Non-Exempt, Regular position.
• Location: Portland, OR – Airport.
• SIDA Badge Requirements: Employees working at an airport or maintenance hangar must obtain and maintain a SIDA badge. Failure to qualify for or maintain a SIDA badge may result in termination.
• Regulatory Compliance: This position is subject to Department of Transportation (DOT) regulations, including post-offer and/or pre-employment drug testing for safety-sensitive positions.
• Equal Employment Opportunity: Horizon Air is an equal opportunity employer committed to diversity and inclusion.