Horizon Air is Hiring: Ground Service Team Captain in Portland, OR

Horizon Air seeks a motivated and experienced individual to join its airport teams as a Ground Service Team Captain. This vital role involves leading a team of Ground Service Agents, ensuring efficient and exceptional guest experiences from curb to cabin. If you possess strong leadership skills, a commitment to customer service, and the ability to thrive in a dynamic environment, we encourage you to apply.

Role Summary:

As a working leader, the Ground Service Team Captain will be responsible for the day-to-day operations of the Ground Service group. This includes leading, directing, motivating, and evaluating the performance of Ground Service Agents, while also performing their duties. The Team Captain plays a crucial role in achieving operational goals and ensuring adherence to company procedures.

Key Responsibilities:

Lead Ground Service Agents during shifts, ensuring team success in meeting Horizon Air and Alaska Airlines' objectives.
Uphold and enforce proper procedures among Ground Service Agents.
Perform leadership duties such as flight assignments, scheduling, and agent management.
Undertake clerical functions, prepare reports, and assist with unexpected passenger needs or complaints.
Perform Ground Service Agent duties as required.

Required Qualifications:

Minimum of 6 months of customer service or airline operations experience.
Demonstrated ability to lead, direct, and motivate teams for optimal performance.
Strong active listening and verbal communication skills.
Ability to manage multiple tasks effectively in a fast-paced environment.
Possession of a valid, unexpired driver's license issued by a US state, territory, or the District of Columbia.
Ability to obtain USPS Mail Handling Certification.
Physical capability to consistently lift 50 pounds.
Ability to stand for extended periods.
Proficiency in bending, stooping, squatting, reaching, and grasping.
Basic mathematics skills.
Flexibility to work varied schedules, including nights, weekends, and holidays.
English language proficiency.
High school diploma or equivalent.
Minimum age of 18 years.
Authorization to work in the U.S.

Preferred Qualifications:

A minimum of 1 year of customer service or community service experience.
Previous leadership experience.

Compensation and Benefits:

Starting Rate: USD $21.54/Hr.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
Comprehensive well-being programs including medical, dental, and vision benefits.
Generous 401k matching program.
Quarterly and annual bonus plans.
Generous holiday and paid time off.

Additional Information:

This is a Full-Time, Non-Exempt, Regular position.
Location: Portland, OR – Airport.
SIDA Badge Requirements: Employees working at an airport or maintenance hangar must obtain and maintain a SIDA badge. Failure to qualify for or maintain a SIDA badge may result in termination.
Regulatory Compliance: This position is subject to Department of Transportation (DOT) regulations, including post-offer and/or pre-employment drug testing for safety-sensitive positions.
Equal Employment Opportunity: Horizon Air is an equal opportunity employer committed to diversity and inclusion.

Horizon Air | Captain