Supervisor, Inflight Crew Scheduling
Alaska Airlines is seeking a Supervisor, Inflight Crew Scheduling to oversee the daily operations of Inflight Schedulers for Alaska Airlines (AS) and Hawaiian Airlines (HA). This leadership role involves guiding a team to establish priorities and meet performance objectives related to safety, reliability, and customer satisfaction.
Key Responsibilities:
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Lead a team of Inflight Crew Schedulers to achieve performance objectives including on-time performance, reserve utilization, and premium usage by monitoring daily performance, guiding work priorities, and providing real-time direction within established guidelines.
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Investigate and report on Inflight Crew delays and irregular flight activity, determining solutions to prevent future occurrences and implementing actions within established procedures to mitigate them.
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Supervise the execution and ongoing adherence to Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA), and company policies to ensure Flight Attendants are scheduled legally.
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Liaise between labor unions, IAM & AFA, to resolve contractual work agreements efficiently and mitigate potential grievances. Support the resolution of contractual issues by following established processes and engaging internal Labor Relations partners, communicating with IAM & AFA as guided.
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Develop Crew Schedulers through effective performance management, connecting individuals to projects, and delivering ongoing feedback focused on coaching in areas such as attendance, required training, scheduling compliance, delays, and professionalism.
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Manage department administrative functions, including daily schedule, scheduler sick leave, time off, and supply ordering.
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Address escalated calls from Flight Attendants pertaining to contractual scheduling needs, handling all inquiries and solving problems.
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Engage in cross-departmental collaboration to promote a positive work culture and cultivate a deeper understanding of business acumen.
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Influence team culture through action, presence, and reinforcement of desired behaviors.
Qualifications:
Required:
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3 years of experience in airline, crew scheduling, or a related area.
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Bachelor’s degree, or an additional two years of relevant training/experience in lieu of a degree.
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Proficiency with Microsoft Office applications (Word, Excel, OneNote, Teams, PowerPoint, and Outlook).
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Ability and willingness to accept shift work, including weekends, holidays, after hours, and on-call duties, and to work a flexible schedule with 8, 10, or 12-hour shifts.
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Strong interpersonal skills facilitating effective verbal and written communication.
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Demonstrated strong critical decision-making and situational judgment skills.
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Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex operational challenges.
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High school diploma or equivalent.
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Must be authorized to work in the U.S.
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Minimum age of 18.
Preferred:
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Leadership abilities demonstrating self-reliance, self-motivation, ability to work well under pressure, and professional assertiveness.
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Demonstrated enthusiasm, team spirit, and congeniality.
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Working knowledge of JCTE (Jeppesen Crew Tracking Editor).
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Experience with scheduling and budget controls.
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Excellent written, verbal, and interpersonal communication skills.
Job-Specific Leadership Expectations:
Embody company values: own safety, do the right thing, be caring and kind, and deliver performance.
Compensation:
Salary Range: $90,550 -- $133,200 / year. Pay is determined by factors including location, relevant experience/level, skillset, and internal equity.
Total Rewards:
Benefits include free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air, comprehensive well-being programs (medical, dental, vision), generous 401k match, quarterly and annual bonus plans, and generous holiday and paid time off.
Employment Details:
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FLSA Status: Exempt
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Employment Type: Full-Time
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Regular/Temporary: Regular
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Requisition Type: Management
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Location: Seattle - Hub
Apply by 7:00 PM Pacific Time on 3/25/2026.