Leader, Crew Culture - Sydney

Virgin Australia is an airline committed to providing a superior flying experience. The organisation seeks talented professionals passionate about customer experience, safety, and doing the right thing. Virgin Australia values real diversity and inclusion within a major brand known for its ambitious goals.

An exciting opportunity exists for a Leader, Crew Culture to join the Sydney team. This role is pivotal in leading Virgin Australia's award-winning Cabin Crew, consistently recognised as among the best. The primary responsibility of the Leader, Crew Culture is to lead, support, coach, and develop a team of customer service professionals operating aboard the airline's aircraft. This leadership will be instrumental in fostering a collaborative, empowered, and high-performing team dedicated to making every guest's journey unforgettable.

Reporting to the Crew Culture Manager, the Leader, Crew Culture is responsible for driving team and operational performance in alignment with Virgin Australia's values, policies, and key performance indicators. The role also plays a significant part in supporting the health and wellbeing of the crew, taking a proactive approach to their needs.

Key Responsibilities:

Inspire and motivate Cabin Crew to build an environment that delivers memorable experiences for customers daily.
Ensure the team meets operational targets, safety regulations, and performance metrics while maintaining high service quality.
Embed and lead a positive people culture aligned with the Virgin Australia Group's strategic vision and purpose.
Facilitate performance management meetings, ensuring compliance with company policies, procedures, and relevant employment law.
Ensure team members adhere to the Enterprise Agreement (EA), workplace regulations, and company policies.
Support investigations into workplace incidents, grievances, and disciplinary matters, ensuring fair and compliant processes.
Manage the health and wellbeing of Cabin Crew members, including leading return-to-work processes, supporting employees with injury management, and liaising with relevant stakeholders.
Support the day-to-day operation as required to ensure performance metrics are met.

Qualifications and Experience:

The successful candidate will possess the following:

Minimum Year 12 qualification or equivalent.
Leadership experience managing large, diverse teams within a fast-paced business environment.
Experience leading remote workforces.
Proven experience running performance management processes.
Aviation industry experience is highly regarded.
Trusted people leadership capability.
Demonstrated ability to influence and engage business leaders.
High emotional intelligence, including the ability to read, monitor, and understand behaviours and respond effectively to achieve positive outcomes.
Ability to drive positive customer outcomes through leadership of a large, diverse workforce.
Good understanding of working within the scope of an Enterprise Bargaining Agreement.

Why Join Virgin Australia?

This is an exciting time to be part of Virgin Australia, an airline experiencing significant growth, fleet expansion, and substantial investment in technology, travel offerings, and its people. Recent achievements highlight the organisation's momentum:

Record-breaking guest numbers during peak travel periods.
Ongoing fleet transformation with refreshed aircraft and significant additions planned.
A rapidly growing Velocity loyalty program membership exceeding 13 million.
Investment in technology, digital platforms, and data to enhance guest and employee experiences.
Introduction of new Embraer E190-E2 aircraft.
Recognition as Australia's Most Trusted Travel & Tourism Brand (Roy Morgan 2024).
Establishment of new strategic partnerships, including a codeshare with Air New Zealand.
Significant investment from Qatar Airways signals strong confidence in Virgin Australia's future.
Continued investment in airport operations and ground services infrastructure.

Benefits & Perks:

Virgin Australia offers attractive benefits to its team members:

Substantially discounted air travel and annual travel credits.
Travel discounts on insurance, car hire, hotels, and experiences.
Discounted Lounge membership and perks across various retail, technology, beauty, and wellness providers.
Comprehensive wellbeing support, including access to a digital wellness platform and an Employee Assistance Program.

Diversity & Inclusion:

Virgin Australia champions individuality and encourages applications from all backgrounds, including Indigenous Australians, people with disability, those from diverse cultural backgrounds, members of the LGBTQI+ community, and all others who wish to join their team.

Ready to Apply?

Virgin Australia welcomes applications from qualified candidates eager to contribute to their team. Interested individuals are encouraged to apply now.