Leader, Crew Culture - Sydney
Virgin Australia is seeking a dynamic and experienced Leader, Crew Culture to join its team in Sydney. This individual will lead, support, coach, and develop a team of customer service professionals who operate onboard Virgin Australia aircraft. This role is pivotal in fostering a collaborative, empowered, and high-performing team dedicated to delivering unforgettable guest experiences.
Reporting to the Crew Culture Manager, the Leader, Crew Culture will be responsible for driving team and operational performance in alignment with Virgin Australia's values, policies, and key performance indicators. A key aspect of this role includes proactively supporting the health and wellbeing of cabin crew and facilitating their professional development.
Key Responsibilities:
- Inspire and motivate Cabin Crew to create an environment that delivers memorable experiences to every customer daily (team size: 150 Crew).
- Ensure the team meets operational targets, safety regulations, and performance metrics while maintaining a high level of service quality.
- Embed and lead a positive people culture in line with the Virgin Australia Group’s strategic vision and purpose.
- Facilitate performance management meetings, ensuring compliance with company policies and procedures and Fair Work regulations.
- Ensure team members adhere to the Enterprise Agreement (EA), workplace regulations, and company policies.
- Support investigations into workplace incidents, grievances, and disciplinary matters, ensuring fair and compliant processes.
- Manage the health and wellbeing of Cabin Crew members, including leading return-to-work processes, supporting employees with injury management, and liaising with relevant stakeholders.
- Support the day-to-day operation as required to ensure performance metrics are met.
Ideal Candidate Profile:
- Minimum year 12 qualifications or equivalent.
- Demonstrated leadership experience in leading large, diverse teams in a fast-paced business environment.
- Experience leading remote workforces.
- Proven experience in running performance management processes.
- Aviation experience is highly desirable.
- Trusted people leadership capability.
- Demonstrated ability to influence and engage business leaders.
- Exceptional emotional intelligence; the ability to read, monitor, and understand behaviors and respond to affect positive outcomes.
- Ability to drive positive customer outcomes through a large, diverse workforce.
- Good understanding of working within the scope of an Enterprise Bargaining Agreement.
Virgin Australia offers a dynamic and rewarding work environment with excellent benefits including heavily discounted air travel, annual travel credits, and opportunities for professional growth. Virgin Australia values diversity and inclusion and encourages applications from all qualified individuals.