Virgin Australia Group | Flight Attendant

Cabin Crew: Join Virgin Australia's Award-Winning Team

Virgin Australia, a distinguished airline renowned for its unique approach and unwavering commitment to exceptional guest experiences, is seeking dedicated and vibrant individuals to join its acclaimed Cabin Crew team. Proudly holding the AirlineRatings.com Airline Excellence Award for Best Cabin Crew for seven consecutive years, Virgin Australia exemplifies unparalleled service excellence within the aviation industry.

About the Role

This is an exciting opportunity for aspiring aviation professionals to elevate their career to the skies as a Flight Attendant (Cabin Crew). Virgin Australia champions a guest-centric philosophy, consistently going the extra mile, both in the air and on the ground, to create memorable and delightful journeys that place guests firmly at the heart of every interaction.

Who Virgin Australia is Looking For

Virgin Australia seeks highly engaging, empathetic, and safety-conscious individuals with a natural flair for hospitality. The ideal candidate possesses exceptional interpersonal skills, demonstrating a calm, collected, and charming demeanor, coupled with a genuine desire to assist others. Candidates from customer service, caregiving, nursing, hotel, or retail backgrounds are particularly encouraged to apply, as their experience in people-focused roles is highly relevant and valued.

Key Responsibilities of the Cabin Crew Member

• Warmly welcoming guests onboard aircraft and facilitating their smooth departure at their destination.
• Delivering clear, comprehensive safety briefings and ensuring strict adherence to all safety protocols throughout the flight.
• Providing brilliant, personalized service to all guests, addressing their needs with professionalism and care.
• Assisting guests with special needs and ensuring a positive and safe experience for unaccompanied minors.
• Collaborating effectively as part of a dynamic team, engaging with diverse individuals daily and experiencing new places.
• Maintaining composure and confidence under pressure, effectively handling unforeseen circumstances such as weather delays or emergencies, thereby reassuring passengers of their safety and comfort.

Qualifications and Requirements

Successful candidates will meet the following essential criteria:

• Minimum age of 18 years.
• Australian Citizen or Permanent Resident status.
• A minimum of three years of previous employment, either full-time or part-time, in roles explicitly focused on caring for people or customers.
• Possession of a valid passport with at least 18 months remaining validity.
• Current Responsible Service of Alcohol (RSA) certificate.
• Current Australian First Aid and CPR certificate.
• Ability to work a 24/7 rotating roster, which includes early starts, late finishes, weekends, public holidays, and peak periods.
• Comfortable being in proximity to cats and dogs who may travel on board the aircraft from time to time.
• Ability to reach a height of 180cm.

Benefits and Employee Support

Virgin Australia is deeply committed to fostering a supportive and rewarding work environment. Employees enjoy some of the industry's most competitive benefits and conditions, including, but not limited to:

• Significant discounted flights for the employee and their nominated loved ones, including an annual credit allowance of $1000.
• Six weeks of annual leave.
• Access to free onsite physiotherapy services.
• Provision of a full uniform and staff parking.
• Exclusive discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation, and global experiences.
• Access to the ‘Virgin Family’ platform, connecting employees with staff-only special offers across Virgin brands worldwide.
• Discounts across various sectors including hospitality, retail, technology, beauty services, and wellness programs.
• Complimentary counselling services and access to a wellbeing application to support physical, mental, social, and financial health.

Commitment to Diversity and Inclusion

Virgin Australia celebrates individuality and is dedicated to creating an inclusive workplace where everyone belongs and thrives. The airline actively encourages applications from Indigenous Australians, people with disability, individuals from diverse cultural backgrounds, members of the LGBTQIA+ community, and anyone else who wishes to contribute their unique perspective to the Virgin Australia family.