Leader, Crew Culture - Cabin Crew
Virgin Australia is seeking a dedicated and experienced Leader, Crew Culture to join its award-winning Cabin Crew team in Melbourne. This individual will lead, support, coach, and develop a team of customer service professionals who operate onboard Virgin Australia aircraft. The Leader, Crew Culture will foster a collaborative, empowered, and high-performing team that delivers memorable guest experiences.
Reporting to the Crew Culture Manager, the Leader, Crew Culture is responsible for driving team and operational performance in line with Virgin Australia’s values, policies, and KPIs. This role will also play a key part in supporting the health and wellbeing of the cabin crew, taking a proactive approach to their needs and development.
Responsibilities:
- Inspire and motivate Cabin Crew, cultivating an environment that delivers memorable experiences to every customer, every day.
- Ensure the team meets operational targets, safety regulations, and performance metrics while maintaining a high level of service quality.
- Embed and lead a positive people culture in line with the Virgin Australia Group’s strategic vision and purpose.
- Facilitate performance management meetings, ensuring compliance with company policies and procedures and Fair Work standards.
- Ensure team members adhere to the Enterprise Agreement (EA), workplace regulations, and company policies.
- Support investigations into workplace incidents, grievances, and disciplinary matters, ensuring fair and compliant processes.
- Manage the health and wellbeing of Cabin Crew members, including leading return-to-work processes, supporting employees with injury management, and liaising with relevant stakeholders.
- Support the day-to-day operation as required to ensure performance metrics are met.
Qualifications and Experience:
- Minimum year 12 qualifications or equivalent.
- Demonstrated leadership experience in leading large, diverse teams in a fast-paced business environment.
- Experience leading remote workforces.
- Experience with running performance management processes.
- Aviation experience preferred.
- Proven people leadership capability.
- Demonstrated ability to influence and engage business leaders.
- High emotional intelligence, with the ability to understand behaviors and respond to affect positive outcomes.
- Ability to drive positive customer outcomes through a large, diverse workforce.
- Good understanding of working within the scope of an Enterprise Bargaining Agreement.
Why Join Virgin Australia?
Virgin Australia is experiencing exciting growth and is committed to investing in its people, technology, and travel experiences. Benefits include heavily discounted air travel, travel credits, discounts on insurance, car hire, hotels, and experiences, discounted Lounge membership, and wellbeing support.
Virgin Australia values diversity and inclusion, encouraging applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and members of the LGBTQI+ community.
Applications close: 01 Apr 2025 AUS Eastern Daylight Time.