Leader Crew Culture, Brisbane (Inflight Experience)

Virgin Australia, an airline known for its unique approach to customer experience, is seeking a passionate and experienced leader to join their team in Brisbane. As a Leader Crew Culture, you will play a crucial role in shaping the customer service experience, fostering a thriving team environment, and ensuring compliance with all Virgin Australia Group policies.

About the Role:

Reporting directly to the Crew Culture Manager, you will lead, support, coach, and develop a team of approximately 130 customer service professionals across cabin operations. Your primary responsibilities will include:

Visible Leadership: Providing clear direction and guidance to your team, promoting a culture of excellence and ensuring operational effectiveness.
Collaboration: Working closely with Customer Experience Managers to ensure the delivery of a truly Virgin experience.
Team Well-being: Proactively supporting and managing the health and well-being of all team members, addressing their needs and promoting a positive work environment.
People Management: Collaborating with People Partners to effectively address all people-related matters, fostering a fair and supportive workplace.
Performance Development: Guiding and developing team members to meet Virgin Australia's strategic vision and purpose, proactively addressing any performance gaps.
Engagement and Motivation: Driving motivation and engagement within the team, fostering an environment of strong teamwork and collaboration.
Problem Solving: Responding promptly and effectively to emerging people-related issues that may impact operational efficiency.

Essential Requirements:

Minimum Year 12 qualifications or equivalent.
Proven experience leading large and diverse teams in a fast-paced business environment.
Demonstrated ability to lead remote workforces effectively, driving positive personal and business outcomes.
Experience in aviation cabin operations, with a deep understanding of industry standards and practices.
Exceptional people leadership capabilities, including trust-building, communication, and conflict resolution skills.
Ability to influence and engage business leaders, promoting a collaborative and positive approach.
Strong emotional intelligence, enabling effective reading, monitoring, and understanding of team member behaviors and needs.
Proven ability to drive positive customer outcomes through a large and diverse workforce.
Visible leadership qualities, inspiring and motivating others to achieve common goals.
Thorough understanding of working within the scope of an Enterprise Bargaining Agreement.
Strong knowledge of change management principles, techniques, and tools.

Benefits and Rewards:

Virgin Australia is committed to providing its employees with industry-leading benefits and conditions, including:

Discounted flights for employees and their loved ones, including $1000 worth of travel credits per year.
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide.
Access to discounts on hospitality, retail, technology, beauty, and wellness services.
Free counseling and access to a wellbeing app to support physical, mental, social, and financial health.
"Dress for Your Day" policy, promoting flexibility and allowing employees to dress comfortably and appropriately for their work.

Diversity and Inclusion:

Virgin Australia values diversity and inclusion and encourages applications from all individuals, including Indigenous Australians, people with disability, individuals from diverse cultural backgrounds, LGBTQI+ individuals, and anyone who shares the company's values.

Join the Virgin Australia Team:

If you are a passionate and driven leader who is eager to contribute to an exceptional customer experience, we encourage you to apply. We are looking for individuals who are committed to excellence, team collaboration, and delivering memorable moments for every customer.