Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.
Key Responsibilities:
The Analyst, Workforce role provides administrative enhancements and drives scheduling and staffing strategy for the Pilot Crew Scheduling operations team. The role entails responsibility for developing policies and tools for departmental administrative and workforce management needs. This role includes evaluating volume-driven staffing needs, aligning schedules and bids to those requirements, developing tools for real-time workload analysis, and creating structure and process for real-time operational staffing adjustments.
+ Supports in daily allocation and assignment of the pilot crew scheduling team while evaluating overall staffing levels.
+ Creates policies, procedures, and tools to measure and allocate internal staffing to align with scheduler workload.
+ Creates tools to mitigate administrative workload and optimize processes to reduce response time to real-time staffing needs and conditions.
+ Designs annual bid structure and monthly relief line coverage for open shifts. Coordinates bidding and leads all staffing decisions.
+ Supports in long-range headcount forecasting for Crew Scheduling internal resources.
+ Develops monthly teporting to evaluate hours and financial impacts of scheduling and shifting.
+ Pairs with workforce administration team to provide 7-days-per-week operational support for the pilot crew scheduling team, adapting to support other administrative tasks when required.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
+ High School Diploma
+ 1 year of experience in the administrative or workforce management space
+ Coordination of multiple priorities in a real-time operational environment
+ Ability to structure confidential employee data into an easily accessible and addressable format
+ Ability to calculate time and dates
Experience in workforce management, staff planning and allocation, attendance management, or payroll
What will help you propel from the pack (Preferred Qualifications):
+ Bachelor’s degree or 4 years of relevant work experience (ex. Business, Management, Administration)
+ 3 years of experience in the administrative or workforce management space
+ Experience building real-time and long-range workload, workforce, and staffing models
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT