Tui | Flight Attendant

About the Role

TUI seeks dedicated and positive individuals to join their team as Cabin Crew members in Gatwick. This role focuses on delivering exceptional customer service, ensuring passenger safety, and upholding service procedures. Successful candidates will contribute to creating a positive and safe travel experience for all passengers.

About the Job

• Deliver exceptional customer service with a "sales through service" mindset, prioritising customer satisfaction.
• Ensure the safety of customers by implementing and adhering to all safety, first aid, and service procedures.
• Demonstrate strong communication skills, emotional intelligence, and the ability to build rapport with customers and colleagues.
• Exhibit a committed and passionate approach, contributing effectively to a team environment.
• Maintain flexibility and adaptability to embrace change, unexpected situations, and new technologies.

Requirements

• Must be 18 years of age by the first day of the new entrant course.
• Ability to reach a height of 6ft.2" (1.89m) with bare feet flat on the floor.
• Capability to perform all regulatory duties, including sitting and securely fastening an aircraft over-shoulder jump seat harness.
• Ability to swim at least 25 meters.
• Willingness to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment.
• Proficiency in understanding, speaking, and writing English, equivalent to CEFR B2 or ILR L3.
• Availability to work shifts across a 24/7 flight program and report to the home base in uniform within 90 minutes.
• Possession of a valid UK or Irish passport with at least 6 months of validity and any necessary travel visas.
• Successful completion of background security checks and provision of proof of required vaccinations in accordance with company and regulatory guidelines.

Qualifications

• Passion for delivering exceptional customer service and exceeding expectations.
• Motivation to successfully complete and apply training in Safety, First Aid, and Service.
• Skills in managing multiple priorities, problem-solving, and maintaining composure under pressure.
• Strong communication and collaborative teamwork abilities.
• Flexible and positive mindset, adaptable to a dynamic role.