Tui | Flight Attendant

TUI is seeking dedicated individuals to join their team as Cabin Crew Apprentices in Gatwick. This entry-level position offers comprehensive training and the opportunity to develop a career in aviation, focusing on customer service and safety aboard TUI's aircraft.

About the Role

• Deliver exceptional customer service with a 'sales through service' mindset, prioritizing customer satisfaction and acting as a 'maker of happy'.
• Ensure the safety of customers by implementing and adhering to all safety, first aid, and service procedures.
• Develop and grow within the role, looking for opportunities to expand skills and knowledge.
• Utilise strong communication and emotional intelligence skills to build relationships with customers and colleagues.
• Work effectively as a committed and passionate team member to achieve desired results.
• Demonstrate flexibility and adaptability to manage changes, unexpected situations, new technology, and encourage others to do the same.

Requirements

• Must be 18 years of age by the first day of the new entrant course.
• Ability to reach a height of 6ft. 2 inches (1.89m) with bare feet flat on the floor.
• Capability to perform all regulatory duties, including sitting and fastening an aircraft over-shoulder jump seat harness.
• Proficiency in swimming at least 25 meters.
• Willingness to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment.
• Fluent in English, with the ability to understand, speak, and write at a CEFR B2 or ILR L3 level.
• Ability to work shifts within a 24/7 flight program and report to the home base in uniform within 90 minutes.
• Hold a valid UK or Irish passport with at least 6 months of validity and any necessary travel visas.
• Successful candidates will undergo background security checks and must provide proof of required vaccinations in accordance with company and regulatory guidelines.
• Possess GCSE (or equivalent) grade 4/C or above in English and Maths. Original certificates must be provided.
• Have resided in the UK or EEA continuously for the three years preceding the apprenticeship start date.

Qualifications

• Passionate about delivering exceptional customer service and exceeding expectations.
• Motivated to successfully complete and apply training in Safety, First Aid, and Service.
• Skilled in managing multiple priorities, problem-solving, and maintaining composure under pressure.
• Strong collaborative and communication skills.
• Flexible and positive attitude, embracing a dynamic work environment.