Cabin Crew Operations Manager

British Airways, the nation’s flag carrier, is seeking experienced, people-focused professionals to join the team as Cabin Crew Operations Managers. This role is essential for maintaining safe and efficient operations during periods of high demand and organizational change.

Role Overview

The Cabin Crew Operations Manager is responsible for providing visible leadership and support to cabin crew across shifts. The successful candidate will make sound operational decisions in real time, particularly during busy periods and operational disruptions. This position requires a calm, practical approach, balancing operational requirements with the welfare of the crew.

Key Responsibilities

Provide visible leadership and support to cabin crew during daily operations and disruptions.
Make real-time operational decisions while maintaining safety and service excellence.
Engage effectively with cabin crew, colleagues, unions, and senior stakeholders.
Manage sensitive situations with empathy, fairness, and discretion.
Support crew wellbeing while upholding operational integrity.
Communicate clear and consistent information across all levels of the organization.
Contribute to continuous improvement and the strengthening of overall operational resilience.

Candidate Requirements

We are looking for individuals who possess the following attributes:

Experience in an operational management or similar leadership capacity.
Strong communication and interpersonal skills.
Resilience, organizational ability, and adaptability in a fast-moving environment.
A proven ability to prioritize tasks effectively under pressure.
A genuine commitment to safety, service excellence, and supporting crew performance.
The ability to remain calm and decisive during challenging scenarios.

Benefits

British Airways offers a competitive salary and a comprehensive rewards package, including:

Access to staff travel benefits, including unlimited basic and premium standby tickets on British Airways flights.
Up to 30 discounted "Hotline" airfares per year for the employee, friends, and family.
Opportunities for professional development and career progression across the business.

Inclusion & Diversity

British Airways is committed to fostering an inclusive work environment that values diverse representation. We recognize that our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage applications from people of all backgrounds and cultures as we continue our journey to connect Britain with the world.