Aurigny | Flight Attendant

Cabin Crew

Aurigny

Aurigny seeks dedicated Cabin Crew members to play a vital role in safety-critical operations. The role involves ensuring the safety, security, and comfort of passengers while delivering exceptional customer service across the network. Cabin Crew members are responsible for representing Aurigny with pride and professionalism, prioritizing safety, genuine care, teamwork, and outstanding service.

Responsibilities

Safety & Security

• Executing all safety, security, and emergency procedures in compliance with CAA regulations and Aurigny operating procedures.
• Assuming full responsibility for cabin safety and passenger well-being throughout flights.
• Participating in pre-flight briefings and conducting safety checks.
• Responding calmly and effectively to abnormal and emergency situations.

Customer Experience

• Delivering outstanding customer service to ensure every passenger feels welcomed, cared for, and valued.
• Providing support to passengers with additional needs, families, unaccompanied minors, and nervous flyers.
• Handling challenging situations with professionalism, empathy, and confidence.

Onboard Service

• Providing food, beverage, and duty-free service to a high standard.
• Promoting and selling onboard products in accordance with company procedures.
• Accurately managing onboard sales and stock.

Team & Professional Standards

• Collaborating effectively with flight deck and cabin crew colleagues as a unified team.
• Acting as a positive role model, upholding Aurigny's brand, values, and uniform standards.

Candidate Profile

Ideal candidates will possess the following attributes:

• A strong understanding that safety and security are paramount in aviation.
• A passion for delivering exceptional customer service.
• Enjoyment in working with people and creating positive passenger experiences.
• The ability to remain calm, focused, and resilient under pressure.
• Clear, confident, and professional communication skills.
• Respect for diverse cultures, backgrounds, and individual needs.
• A capacity to thrive in a team environment and build strong working relationships.
• Pride in representing Aurigny and the island community.

Desirable Experience

• Previous customer-facing experience in aviation, hospitality, retail, or a similar field.