Cabin Crew

A leading airline invites applications for the position of Cabin Crew. The Cabin Crew serves as a key ambassador for the airline, dedicated to fostering customer loyalty and upholding a positive corporate image. This is achieved by delivering exceptional customer experiences throughout the entire flight journey. The role requires ensuring passenger safety and comfort at all times. Cabin Crew members must be prepared and fit for duty, operating efficiently in alignment with company standards and procedures.

Key Responsibilities:

Conduct:

Ensures timely reporting, maintains professional grooming, physical fitness, and complies with all legal requirements for assigned flights.
Attends pre-flight briefings to confirm understanding of flight specifics, assigned roles, targets, security protocols, and boarding procedures.

Safety Measures:

Instructs passengers on necessary safety procedures, prioritizing their security and well-being throughout the flight.
Identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement appropriate actions according to Standard Operating Procedures (SOPs).
Administers first aid to passengers when required.
Reports any irregularities or malfunctions promptly to the Cabin Supervisor, Flight Crew, and Captain as necessary.

Customer Service:

Welcomes passengers warmly and assists with boarding processes. Records necessary data in the aircraft log book following airline and regulatory guidelines.
Provides consistently excellent customer service, attending to passenger pre-bookings, requests, and needs.
Identifies and assists passengers experiencing difficulties or stress, adhering to procedures detailed in the Operations Manual and related instructions.
Actively contributes to maximizing on-board revenue and supporting charity initiatives by effectively promoting products, meals, and services, working towards individual and team sales goals.
Ensures the proper and secure handling of cash and credit card payments for sales and donations.

Crosschecking and Reports:

Performs pre-flight checks to ensure sufficient supplies, emergency equipment, catering, and other required items are on board before departure. Reports any deficiencies to the Cabin Supervisor or Captain.
Assists in ensuring the aircraft cabin is thoroughly cleaned during transit stops and that adequate catering and duty-free stocks are replenished before the next flight segment.
Conducts an orderly and complete handover or takeover of the cabin to or from catering, cleaning, or maintenance staff.
Completes post-flight briefings and assessment reports according to company policies. This includes providing objective feedback on the Cabin Supervisor, reporting flight issues or discrepancies, and securing duty-free containers.
Reports passenger conduct to the Cabin Supervisor and performs the duties of Cabin Supervisor when designated by the Captain.
Maintains required professional knowledge and safety competence by attending recurrent training, emergency procedures training, and workshops, ensuring all licenses are current.
Contributes to team success by achieving assigned sales targets and supporting overall objectives.

Important Requirements:

Age: Between 20 and 33 years.
Minimum Height: 160 cm (Female), 170 cm (Male).
Weight: Should be in proportion to age and height.
Must have clear skin with no visible marks or tattoos when wearing the cabin crew uniform.
Required to be medically and physically fit to perform cabin crew duties.
Ability to swim with the aid of a flotation device is necessary.

Qualifications (Academic, Training, Languages):

Acceptable qualifications include a Diploma or Higher Secondary Certificate; a diploma in Travel or Tourism is advantageous.
Certifications in First Aid, Safety, and Emergency Procedures are considered a plus.
Must be fit to fly, possessing good general health without serious medical conditions or chronic diseases.
Proficiency in Microsoft Office is required.
Language: Fluent written and spoken English is essential.

Work Experience:

Fresh graduates are welcome and encouraged to apply.
Previous experience as cabin crew or in a customer service role within the Airlines, Aviation, or Hospitality sectors is beneficial.
Possession of an active cabin crew license is an advantage.
Capability to work flexible shift patterns and extended hours is required.
Demonstrates high levels of flexibility and adaptability to frequent changes and busy operational schedules.
Proven ability to contribute effectively and meet performance targets aligned with established policies, procedures, and KPIs.

Recruitment Drive Information:

This specific vacancy is for candidates interested in participating in a recruitment drive scheduled to be held in Minsk, Belarus. Interested individuals are requested to apply online.

Shortlisted candidates will be notified via email with details regarding the venue, time, and date of the assessment, typically 2-3 days prior.