Cabin Crew
Important Information: This recruitment drive is specifically for candidates available for assessments in Kazakhstan.
Job Purpose: The Cabin Crew member acts as an ambassador for Air Arabia, striving to cultivate customer loyalty and promote a positive corporate image by enhancing the overall customer experience. He/she provides excellent customer service to all passengers, ensuring their safety and comfort throughout the entire flight cycle. The Cabin Crew member maintains readiness and fitness to operate, ensuring productivity aligns with established measures and the company's adopted policies and procedures.
Key Responsibilities:
- Conduct: Ensures timely attendance, proper grooming, fitness, and legal compliance for assigned flights. Attends briefings to acknowledge flight details, role distribution, targets, security checks, and boarding procedures.
- Safety Measures: Instructs passengers on safety procedures, ensuring their safety and comfort at all times. Identifies safety and security risks, partnering with the Cabin Supervisor to implement remedial actions according to Standard Operating Procedures (SOPs). Administers first aid to passengers when necessary. Informs the Cabin Supervisor, Flight Crew, and Captain promptly of any irregularities or malfunctions.
- Customer Service: Welcomes passengers and assists with boarding formalities. Enters necessary data into the aircraft logbook according to Air Arabia and GCAA/CAA procedures. Provides consistently excellent customer service by attending to individual pre-bookings, requests, and needs. Identifies and assists passengers experiencing stress or difficulties, adhering to the Operations Manual and relevant instructions. Contributes to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, achieving individual and team targets. Ensures the proper and secure handling of cash and credit card payments received from individual sales and donations.
- Crosschecking and Reports: Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified items before takeoff. Reports any deficiencies to the Cabin Supervisor and/or Captain as appropriate. Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before flying. Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff. Carries out post-flight briefing and assessment reports as per adopted policies and procedures, providing objective evaluations of the Cabin Supervisor and reporting any flight problems or discrepancies, including closing and sealing of duty-free containers. Accounts to the Cabin Supervisor for passenger conduct; carries out the duties of 'Cabin Supervisor' when designated by the Captain. Maintains necessary professional and safety knowledge, attending recurrent training, emergency procedures training, and educational workshops, and ensuring current license validity. Contributes to team efforts by accomplishing related results and achieving allocated sales targets and objectives.
Important Requirements:
- Age: 20 to 33 years
- Minimum Height: 160 cm (Female), 168 cm (Male)
- Weight: Proportionate to Age and Height
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform
- Medically/Physically fit to perform Cabin Crew duties
- Ability to swim with the aid of a flotation device
Qualifications:
- Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Fit to fly with good general health, and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Fluent in written and spoken English.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role within the Airlines/Aviation/Hospitality industries is an added advantage.
- An active cabin crew license is an advantage.
- Capable of working in shift patterns and for extended hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.