Cabin Crew - Air Arabia
This role represents an exciting opportunity to join Air Arabia as a brand ambassador, fostering customer loyalty and promoting a positive corporate image through exceptional service. The successful candidate will be responsible for ensuring the safety and comfort of passengers throughout the flight cycle, while upholding the highest standards of professionalism and customer service.
Key Responsibilities:
- Conduct: Ensure timely attendance, proper grooming, fitness, and legal compliance for assigned flights. Attend pre-flight briefings to receive flight details, role distribution, targets, security checks, and boarding procedures.
- Safety Measures: Instruct passengers on safety procedures, ensuring their safety and comfort at all times. Identify potential safety and security risks, partnering with the Cabin Supervisor to take remedial action in accordance with Standard Operating Procedures (SOPs). Administer first aid to passengers as needed. Promptly inform the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Customer Service: Welcome passengers and assist with boarding formalities, entering necessary data into the aircraft log book according to Air Arabia and GCAA/CAA procedures. Provide excellent customer service by addressing individual pre-bookings, requests, and needs. Identify and assist passengers experiencing stress or difficulties, adhering to relevant policies and procedures outlined in the Operations Manual and other instructions. Contribute to maximizing on-board revenue and the "Charity Cloud" program by efficiently promoting on-board meals, products, and charity services, achieving individual and team targets. Ensure proper and secure handling of cash and credit card payments received for individual sales and donations.
- Crosschecking and Reports: Conduct pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment prior to take-off, reporting any deficiencies to the Cabin Supervisor and/or Captain. Assist in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying. Ensure orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff. Carry out post-flight briefing and assessment reports according to adopted policies and procedures, providing objective evaluation of the Cabin Supervisor, reporting any problems or discrepancies on the flight, closing and sealing duty free containers. Account to the Cabin Supervisor for passenger conduct and perform the duties of "Cabin Supervisor" when designated as such by the Captain.
- Professional Development: Maintain necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, educational workshops, and ensuring a current license. Contribute to team effort by accomplishing related results and achieving allocated sales targets and objectives.
Essential Requirements:
- Age: Between 20 and 26 years for candidates without previous cabin crew experience. Up to 33 years for experienced Cabin Crew.
- Height: Minimum 160 cm (Female), 168 cm (Male).
- Weight: Proportional to age and height.
- Appearance: Clear skin with no marks or tattoos visible while wearing the cabin crew uniform.
- Fitness: Medically and physically fit to perform Cabin Crew duties.
- Swimming: Ability to swim with the aid of a flotation device.
Qualifications:
- Education: Diploma or Higher Secondary Certificate. A diploma in Travel/Tourism is a plus.
- Training: Training in First Aid, Safety, and Emergency Procedures is an added value.
- Health: Fit to fly, with good general health, no serious medical conditions or chronic diseases.
- Technology: Proficient in Microsoft Office.
- Languages: Fluent in written and spoken English. Fluency in Arabic is preferred.
Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality industries is advantageous.
- An active cabin crew license is an advantage.
- Ability to work in shift patterns and for extended working hours.
- High flexibility and adaptability to frequent changes and busy schedules.
- Proven ability to contribute and successfully deliver against policies, procedures, and set KPIs.
This is an exceptional opportunity for individuals passionate about aviation and committed to providing unparalleled customer service. Join Air Arabia and make a difference in the lives of our passengers, one flight at a time.