This role serves as a brand ambassador for the airline, fostering customer loyalty and promoting a positive corporate image by consistently enhancing the passenger experience. The successful candidate will deliver exceptional customer service while prioritizing passenger safety and comfort throughout every stage of flight operations. Maintaining productivity in alignment with established metrics and company policies is also a key requirement.
The cabin crew member will ensure punctual attendance, maintain professional grooming standards, and adhere to all applicable regulations and legal requirements for assigned flights. Attendance at pre-flight briefings is mandatory to receive flight details, understand role assignments, targets, security protocols, and boarding procedures.
Responsibilities include instructing passengers on safety procedures, identifying potential safety and security risks, collaborating with the Cabin Supervisor to implement corrective actions per Standard Operating Procedures (SOPs), administering first aid as needed, and promptly reporting any irregularities or malfunctions to the appropriate personnel (Cabin Supervisor, Flight Crew, Captain).
The successful candidate will warmly welcome passengers, assist with boarding, accurately record data in the aircraft logbook according to airline and Civil Aviation Authority procedures, provide exceptional customer service by addressing individual pre-bookings, requests, and needs. They will proactively identify and assist passengers experiencing difficulties, adhering to company policies and procedures. Furthermore, they will actively promote on-board meals, products, and charitable services ("Charity Cloud" program) to maximize revenue and achieve individual and team targets. Accurate handling of cash and credit card payments for sales and donations is also required.
Pre-flight checks to ensure sufficient supplies, emergency equipment, catering, and other necessary equipment are conducted, with deficiencies reported to the Cabin Supervisor and/or Captain as needed. The crew member will assist in maintaining cabin cleanliness at transit stations, ensuring adequate re-catering and duty-free products are available before flights. Orderly handover/takeover procedures with catering, cleaning, and maintenance staff are essential. Post-flight briefing and assessment reports are completed according to established policies and procedures, including objective evaluations of the Cabin Supervisor, reporting of any flight issues or discrepancies, and securing duty-free containers. The cabin crew member will also account for passenger conduct to the Cabin Supervisor and may be designated as acting Cabin Supervisor by the Captain. Maintaining professional and safety knowledge is achieved through participation in recurrent training, emergency procedures training, educational workshops, and license renewal. Finally, the candidate will contribute to the team effort by meeting allocated sales targets and objectives.