Air Arabia | Flight Attendant

Job Purpose

The Cabin Crew member serves as a dedicated ambassador for the airline, committed to cultivating strong customer loyalty and consistently projecting a positive corporate image. This is achieved by diligently enhancing the overall customer experience on every flight. The role involves providing exemplary customer service to all passengers while prioritizing their safety and comfort throughout the entire flight duration. The Cabin Crew is expected to be consistently ready and fit for duty, maintaining productivity levels in strict adherence to company policies and procedures.

Key Responsibilities

The Cabin Crew member is responsible for a range of duties including:

Conduct:

• Ensuring timely attendance, maintaining professional grooming standards, confirming personal fitness and legal readiness for assigned flights.
• Actively participating in pre-flight briefings to acknowledge flight specifics, understand assigned roles, targets, security protocols, and boarding procedures.

Safety Measures:

• Instructing passengers effectively on safety procedures to ensure their well-being and comfort at all times.
• Identifying potential safety and security risks and collaborating with the Cabin Supervisor to implement corrective actions in line with Standard Operating Procedures (SOPs).
• Administering first aid to passengers as needed.
• Promptly reporting any irregularities or equipment malfunctions to the Cabin Supervisor, Flight Crew, or Captain.

Customer Service:

• Offering a warm welcome to passengers and assisting with boarding formalities.
• Accurately entering required data into the aircraft logbook in accordance with airline and Civil Aviation Authority procedures.
• Providing consistent, outstanding customer service by proactively addressing passenger pre-bookings, requests, and individual needs.
• Identifying and providing support to passengers experiencing stress or difficulties, following established policies and procedures outlined in the Operations Manual and relevant instructions.
• Contributing to maximizing on-board revenue and participation in the "Charity Cloud" program through the effective promotion of on-board meals, products, and charity services, thereby striving to achieve individual and team sales targets.
• Ensuring the proper and secure handling of cash and credit card transactions processed for individual sales and donations.

Crosschecking and Reports:

• Performing thorough pre-flight checks to confirm adequate supplies, emergency equipment, catering provisions, and other specified equipment are available before departure. Reporting any deficiencies to the Cabin Supervisor and/or Captain as necessary.
• Assisting in verifying the aircraft cabin is properly cleaned during transit stops and that sufficient re-catering and duty-free products are loaded prior to the next flight segment.
• Ensuring an orderly and complete handover or takeover of the cabin with catering, cleaning, and/or maintenance personnel.
• Conducting post-flight briefings and completing assessment reports according to adopted policies. Providing objective feedback on the Cabin Supervisor, reporting any flight-related problems or discrepancies, and ensuring the proper closing and sealing of duty-free containers.
• Accounting to the Cabin Supervisor for passenger conduct during the flight. Capable of performing the duties of Cabin Supervisor when designated by the Captain.
• Maintaining required professional and safety knowledge and competence by attending recurrent training, emergency procedures training, educational workshops, and ensuring the validity of their license.
• Contributing to overall team success by achieving related results and meeting allocated sales targets and objectives.

Qualifications

• A Diploma or Higher Secondary Certificate; a diploma in Travel or Tourism is advantageous.
• Training in First Aid, Safety, and Emergency Procedures is considered a valuable asset.
• Must be fit to fly with good general health, free from serious medical conditions or chronic diseases.
• Must be presentable, friendly, and capable of demonstrating a cheerful and positive attitude, even under pressure.
• Customer service oriented, with the ability to understand and respond effectively to customer needs and requests.
• Skilled in handling challenging situations and difficult customers while upholding the corporate image.
• Focused and capable of identifying irregularities and managing threats and emergencies efficiently with a commitment to achieving successful outcomes.
• Proactive, self-motivated, demonstrates initiative, and exhibits positive teamwork skills.
• Possesses very good verbal and written communication skills.
• Demonstrates excellent time management and problem-solving abilities.
• Proficient in Microsoft Office suite.
• Fluent in English language. Proficiency in other languages is an advantage based on airline requirements.

Work Experience

• Fresh graduates are encouraged to apply.
• Previous experience as Cabin Crew or in a customer service role within the Airlines/Aviation or Hospitality Industries is an added advantage.
• Holding an active Cabin Crew license is considered an advantage.
• Must be capable of working variable shift patterns and potentially extended working hours.
• Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
• Proven ability to contribute effectively and successfully deliver against policies, procedures, and established Key Performance Indicators (KPIs).