Cabin Crew Member
This individual serves as a key ambassador for the airline, dedicated to fostering customer loyalty and promoting a positive corporate image by enhancing the overall passenger experience. They are responsible for providing exceptional customer service, ensuring the safety and comfort of all passengers throughout the entire flight cycle, while also maintaining operational readiness and adhering to all company policies and procedures.
Key Responsibilities:
- Ensures timely attendance, proper grooming, and fitness for assigned flights. Attends pre-flight briefings to acknowledge flight details, roles, targets, and security protocols.
- Instructs passengers on safety procedures, ensuring their safety and comfort at all times.
- Identifies safety and security risks, collaborating with the Cabin Supervisor to take corrective actions following Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Welcomes passengers, assists with boarding formalities, and accurately enters data into the aircraft logbook according to airline and civil aviation authority procedures.
- Provides consistent, high-quality customer service, attending to pre-bookings, individual requests, and passenger needs.
- Identifies and assists passengers experiencing stress or difficulties, following established protocols.
- Actively contributes to maximizing onboard revenue and the "Charity Cloud" program by promoting onboard meals, products, and charity services, achieving individual and team targets.
- Ensures the secure handling of cash and credit card payments received from sales and donations.
- Conducts pre-flight checks to verify adequate supplies, emergency equipment, and catering provisions, reporting any deficiencies to the Cabin Supervisor or Captain.
- Assists in maintaining a clean aircraft cabin during transit, and ensures proper re-catering and duty-free product stocking.
- Ensures the orderly handover/takeover of the cabin with catering, cleaning, and maintenance staff.
- Completes post-flight briefings and assessments, providing objective evaluations of the Cabin Supervisor, and reporting any flight problems or discrepancies, including the sealing of duty-free containers.
- Reports on passenger conduct to the Cabin Supervisor; and assumes duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains professional and safety knowledge by attending recurrent training, emergency procedures training, and educational workshops, while keeping licenses current.
- Contributes to team objectives by achieving allocated sales targets and operational goals.
Qualifications:
- Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is advantageous.
- Must be fit to fly, with good general health and no serious medical conditions or chronic diseases.
- Professional, friendly, and able to maintain a cheerful and positive attitude even under stress.
- Strong customer service orientation, demonstrating an ability to understand and attend to customer needs.
- Capable of handling difficult situations and dissatisfied customers, without compromising the corporate image.
- Focused, able to identify irregularities, and handle threats and emergencies effectively.
- Proactive, self-motivated, with initiative and demonstrated ability to work effectively in a team.
- Excellent verbal and written communication skills.
- Strong time management and problem-solving skills.
- Proficient in Microsoft Office.
- Fluent in English. Other languages are advantageous based on airline requirements.
Work Experience:
- Fresh graduates are encouraged to apply.
- Prior experience as cabin crew or in customer service roles within the airline, aviation, or hospitality industries is advantageous.
- Active cabin crew license is an advantage.
- Ability to work in a shift pattern and for extended hours.
- Demonstrated flexibility and adaptability to frequent changes and busy schedules.
- Proven ability to contribute and successfully deliver against policies, procedures, and set Key Performance Indicators (KPIs).