Cabin Crew Member
The Cabin Crew Member acts as the airline's ambassador, striving to achieve customer loyalty and promote a positive corporate image by enhancing the overall customer experience. He/She provides excellent customer service to all passengers while ensuring their safety and comfort throughout the entire flight cycle. The Cabin Crew Member maintains readiness and fitness to operate, ensuring productivity aligns with established measures and company policies.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and legal compliance for assigned flights. Attends briefings to acknowledge flight details, role assignments, targets, security checks, and boarding procedures.
- Instructs passengers on safety procedures to ensure their safety and comfort.
- Identifies safety and security risks and collaborates with the Cabin Supervisor to implement corrective actions according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Welcomes passengers and assists with boarding formalities, entering required data into the aircraft logbook per airline and Civil Aviation Authority procedures.
- Provides excellent customer service by addressing passenger pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties according to policies and procedures detailed in the Operations Manual and other relevant instructions.
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures proper and secure handling of cash and credit card payments received from sales and donations.
- Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified items are available prior to takeoff; reports any deficiencies to the Cabin Supervisor or Captain.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided.
- Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and maintenance staff.
- Completes post-flight briefings and assessment reports per policies and procedures, providing objective evaluations of the Cabin Supervisor and reporting any flight problems or discrepancies, including closing and sealing duty-free containers.
- Reports passenger conduct to the Cabin Supervisor and carries out the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains professional and safety knowledge by attending recurrent training, emergency procedure training, and educational workshops, ensuring license currency.
- Contributes to team efforts by accomplishing related tasks and achieving allocated sales targets and objectives.
Qualifications:
- Diploma or Higher Secondary Certificate required; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is a plus.
- Must be fit to fly with good general health and no serious medical conditions or chronic diseases.
- Must be presentable, friendly, and demonstrate a cheerful, positive attitude, even under stress.
- Must be customer service-oriented and capable of understanding and addressing customers' needs and requests.
- Must be capable of handling difficult situations and irate customers while maintaining a professional demeanor.
- Must be focused and capable of identifying irregularities and handling threats and emergencies efficiently and with commitment.
- Must be proactive, self-motivated, and demonstrate initiative and positive teamwork skills.
- Must possess excellent verbal and written communication skills.
- Must demonstrate excellent time management and problem-solving skills.
- Must be proficient in Microsoft Office.
- Must be fluent in English. Proficiency in other languages is an advantage based on airline requirements.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role within the Airlines/Aviation or Hospitality industries is an advantage.
- An active cabin crew license is an advantage.
- Must be capable of working in shifts and for extended hours.
- Must demonstrate high flexibility and adaptability to frequent changes and busy schedules.
- Must demonstrate the ability to contribute to and successfully deliver against policies, procedures, and established KPIs.