a) Assisting the management team in assessing the requirements for CC such as grooming standards, proficiency knowledge as well as welfare of the team;
b) To conduct any other duties as and when required by each division heads and CCC;
c) Gives recommendations to respective heads in the organization, including: research into making organizational model, functions and duties of each section, working processes of internal CCD according to decentralized administration and perform;
d) Coordinate to control trainee’s practice of Group and propose appropriate on the job training method for each CC;
e) Taking part in assessing process of CC; Participate in the meetings to evaluate, to reward and to discipline the CC under each Group’s management and handle flight reports of the group to respective division heads;
f) Summarize and keep a close watch in commending and disciplining of CC under respective groups;
g) Assist the CCC in all activities related to operation, input and suggest how to solve general issues at work of CCD;
h) Participate in making and directing the performance of rules, regulations, internal management processes, safety procedures, and processes ... of cabin crew to ensure with the general provisions of the Company to perform assigned tasks;
i) To monitor, evaluate and propose solution to improve the process service of cabin crew including standards and supplies of catering equipment’s;
j) Perform other tasks assigned by CCC;
k) Summarize and provide personal information of cabin crew in the group, propose to the leaders of CCD arising issues that need to be solved;
l) Perform periodic or unscheduled reports according to functions and tasks;
m) Responsible to have a CC appraisal done every 06 months at least for each team.
a) Bachelor's Degree and at least 5 years of experience in customer service;
b) English language competency: TOEIC 700 at least or equivalent to IELTS, TOEFL or Graduated from University major in English;
c) Extensive knowledge of Microsoft office, e.g., Words, Excel, power point, email;
d) Experience of delivering results through large work groups would be an advantage;
e) Have essential soft skills to create and implement standard practices in line with corporate policy, legal and service standards;
f) Strong leadership skill.