Ensures the provision of highly qualified cabin crew equipped with comprehensive knowledge, essential abilities, refined skills, and a positive attitude to deliver exceptional customer service with a strong sense of responsibility.
Monitors, responds to, and supervises the rigorous implementation of and compliance with service standards, professional conduct, and positive attitudes among Cabin Crew members.
Conducts regular discussions with Cabin Crew and observes in-flight operations to ensure Standard Operating Procedures (SOPs) are consistently applied, thereby enhancing service performance.
Monitors the quality of in-flight products, assesses passenger feedback and complaints, and evaluates additional services provided. Promptly relays feedback to relevant departments to facilitate timely adjustments concerning the quality, quantity, and specifications of goods.
May be delegated by the Cabin Crew Manager to act on their behalf during periods of absence or unavailability.
Requirements
A Bachelor's Degree in any field.
A minimum of three (3) years of flying experience. Managerial-level experience is highly preferred.
Excellent command of both written and spoken English.
Prior experience in a customer service-centric role.
Possesses essential soft skills, including leadership and interpersonal abilities, crucial for creating and implementing standard practices in alignment with corporate policies, legal regulations, and service standards.
A strong understanding of airline legal agreements, particularly training agreements and those related to the Civil Aviation Authority of Thailand (CAAT), is preferable.
Demonstrated experience in delivering results through the effective management of large workgroups is advantageous.