Vietjet Air | Flight Attendant

Cabin Crew Operations Specialist

Responsibilities

• Operates from Suvarnabhumi Airport (BKK).
• Ensures the provision of highly qualified cabin crew equipped with comprehensive knowledge, essential abilities, refined skills, and a positive attitude to deliver exceptional customer service with a strong sense of responsibility.
• Monitors, responds to, and supervises the rigorous implementation of and compliance with service standards, professional conduct, and positive attitudes among Cabin Crew members.
• Conducts regular discussions with Cabin Crew and observes in-flight operations to ensure Standard Operating Procedures (SOPs) are consistently applied, thereby enhancing service performance.
• Monitors the quality of in-flight products, assesses passenger feedback and complaints, and evaluates additional services provided. Promptly relays feedback to relevant departments to facilitate timely adjustments concerning the quality, quantity, and specifications of goods.
• May be delegated by the Cabin Crew Manager to act on their behalf during periods of absence or unavailability.

Requirements

• A Bachelor's Degree in any field.
• A minimum of three (3) years of flying experience. Managerial-level experience is highly preferred.
• Excellent command of both written and spoken English.
• Prior experience in a customer service-centric role.
• Possesses essential soft skills, including leadership and interpersonal abilities, crucial for creating and implementing standard practices in alignment with corporate policies, legal regulations, and service standards.
• A strong understanding of airline legal agreements, particularly training agreements and those related to the Civil Aviation Authority of Thailand (CAAT), is preferable.
• Demonstrated experience in delivering results through the effective management of large workgroups is advantageous.