United Airlines | Pilot

Manager - Emergency Response & Business Continuity Planning (Hybrid)

United Airlines is dedicated to fostering a supportive environment where employees can achieve their career goals, access top-tier health and wellness benefits, build lasting connections, and explore the world through an extensive route network. As a leading airline, safety remains the paramount principle, and the Corporate Safety team plays a crucial role in upholding this commitment across all operations. From conducting flight safety investigations and educating pilots on potential threats to implementing medical programs and preventing employee injuries, this team is instrumental in ensuring a secure and successful airline for both customers and employees.

Job Overview and Responsibilities

The Manager of Emergency Response and Business Continuity Planning is a key leadership role responsible for providing comprehensive program oversight, support, and change management for the enterprise-wide Emergency Response and Business Continuity programs. This position critically analyzes existing plans to enhance readiness, supplies essential tools and resources, and supports the Emergency Response/Business Continuity team in planning and executing programs through consistent application of policies, processes, and best practices. The Manager establishes and nurtures vital relationships across all divisions within United Airlines and with key government agencies.

Key responsibilities include:

• Providing project management and oversight for the development and implementation of critical Emergency Response tools.
• Communicating policy and procedure changes effectively through appropriate channels such as bulletins, updates, and newsletters.
• Conducting regular reviews and audits of Emergency Response programs, including the Emergency Operations Center, Telephone Enquiry Centre, and Special Assistance Team, along with associated records; collaborating with respective managers to update programs as necessary.
• Analyzing emergency processes to identify, develop, and implement continuous process improvements.
• Maintaining and updating the Emergency Response webpage and Microsoft SharePoint site to ensure information accessibility and accuracy.

Qualifications

Minimum Qualifications

Successful candidates will possess the following qualifications:

• A Bachelor's degree or four (4) years of directly relevant work experience.
• Five (5) or more years of experience managing complex projects.
• Demonstrated experience in managing multiple large, intricate projects spanning various functions.
• Proven ability to present, escalate, and provide effective solutions to senior leadership.
• Documented experience in delivering measurable business benefits through successful project execution.
• Proficiency in facilitating, delegating tasks, and motivating cross-functional groups or activities.
• Proficiency in Microsoft Suite, including Word, Excel, PowerPoint, Visio, and Project.
• Ability to travel up to 10% of the time.
• Reliable and punctual attendance is an essential function of this position.
• Availability to be on-call 24/7 as required for emergencies, with the ability to travel on-call for such incidents.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of an interview is required to meet job qualifications.

Preferred Qualifications

Candidates who can demonstrate the following will be highly competitive:

• A Master's degree or six (6) years of relevant work experience.
• Knowledge of Safety Management Systems (SMS).
• Project Management Professional (PMP) Certification.
• Lean Six Sigma certification.
• Four (4) or more years of experience in airline business and operations, with a specific focus on safety, business continuity, or emergency response.
• Experience with process/system mapping and analysis.
• Ability to effectively manage business and technical resources within an integrated project plan.
• Exposure to change management/facilitation, enterprise communication, and training initiatives.
• Demonstrated successful project delivery utilizing the fundamentals of PMBOK practices/methodologies.
• Understanding of key project management functions such as critical path, total float, and Earned Value Management (EVM) metrics.

Compensation and Benefits

The base pay range for this role is $99,750.00 to $129,924.00 annually. The listed base salary range is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

Eligible candidates may receive a comprehensive suite of competitive benefits, including medical, dental, vision, life, accident & disability insurance, parental leave, an employee assistance program, commuter benefits, paid holidays, paid time off, 401(k) retirement plan, and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes individuals regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses as required by applicable law. United Airlines is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

United Airlines is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform crucial job functions. Please contact the company for assistance.