Description
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Inflight
The Inflight Services department includes flight attendants and the teams that support them
Job overview and responsibilities
A day in the life of a United Airlines Inflight Instructor/Evaluator is dynamic and multi-faceted. The Inflight Services Training team provides the following best in class training: Continuing Qualification, Aircraft Transition, Requalification, Customer Service, and other types of training as needed. The Instructor/Evaluator position will facilitate various curricula to flight attendants ensuring student needs are supported. The position will deliver flight attendant training to meet United’s operational needs while ensuring compliance with federal regulations and company policies and standards. If you like a fast-paced training environment, then this rewarding opportunity is for you! Training and lesson plans on all curricula and program expectations will provided. You will have the ability to shape how our customers and co-workers feel about United.
+ Demonstrate our core4 standards (Safe, Caring, Dependable and Efficient) while delivering regulatory and service training curricula with lesson plans approved by the FAA and/or United
+ Conduct AQP Announced and Unannounced Line Check Evaluations and provide feedback to flight attendants and stakeholders
+ Complete Service Line Checks to collect data to drive improvement in our Net Promoter Score (NPS)
+ Conduct safety-related training events at flight attendant bases
+ Evaluate trainee/flight attendant performance in line with FAA and United standards
+ Ensure United core4 standards policy and procedure compliance is met
Qualifications
Required
+ High school diploma
+ Ability to earn the United Airlines flight attendant qualification, and
+ Ability to successfully complete United Airlines Inflight Training instructor program qualification
+ Teaching/facilitating/training experience
+ Ability to work shifts of 10-hour per day, in a fast-paced environment, often walking, lifting and resetting equipment
+ Excellent ability to navigate content utilizing electronic device and learn flight attendant regulatory and service content contained in electronic device (LINK)—Electronic Flight Attendant Manual (eFAOM), Inflight Policies and Procedures Manual (IPPM), Content App, etc.
+ Excellent verbal communication skills
+ Able to work both independently and in a team environment
+ Commitment to treating others with dignity and respect
+ Positive attitude and ability to adapt to constantly changing work environment
+ Demonstrated conflict resolution and decision-making capability
+ Reliable, punctual attendance is an essential function of the position
+ Must be legally authorized to work in the United States for any employer without sponsorship
Preferred
+ Bachelor’s degree
+ AQP qualified instructor/evaluator
+ Management experience
+ Working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT