Executive Cabin Crew Business Technology
The successful candidate will be joining the Cabin Crew Business Technology Department within the SIA Cabin Crew Division. This individual will assume responsibility for analyzing business needs, defining comprehensive requirements, and supporting the implementation of IT solutions that optimize operational efficiency and contribute to enhanced business value. The incumbent will collaborate closely with cross-functional teams to acquire insights, propose viable solutions, and ensure the successful completion of project deliverables.
Key Responsibilities:
- Conduct detailed requirements gathering through collaboration with stakeholders to elicit, analyze, and meticulously document business needs.
- Perform thorough business process analysis, evaluating existing workflows and identifying potential areas for improvement through technological enhancements.
- Work in close coordination with IT teams to design and propose innovative solutions that precisely address business requirements.
- Generate clear and concise documentation, encompassing business requirements documents, process flow diagrams, and detailed user stories.
- Engage with stakeholders at all organizational levels to communicate project updates, gather constructive feedback, and facilitate well-informed decision-making.
- Provide active support for project management activities, encompassing project planning, execution, and ongoing monitoring of project deliverables.
- Support user acceptance testing (UAT) to ensure that developed solutions fully meet established business requirements and quality benchmarks.
- Deliver training and ongoing support to end-users, facilitating the successful adoption of new systems and processes.
- Remain current on industry trends and best practices, proactively recommending improvements to optimize business operations.
Requirements:
- Possession of a bachelor’s degree in Business IT or a related IT discipline.
- One to three years of pertinent professional experience in a comparable role is preferred.
- Demonstrated knowledge or experience with Agile methodologies, data digital platforms and ecosystems, and/or mobile application development is considered advantageous.
- Excellent communication skills, both oral and written, alongside strong presentation capabilities.
- An exemplary team player with the capability to effectively interact and collaborate with technical teams, business users, and colleagues across all organizational levels.
- Possesses strong analytical, systematic, and logical aptitudes in problem definition and resolution.
- A self-motivated individual who is result-oriented with the capability to effectively manage multiple tasks concurrently.
We extend our sincere gratitude to all applicants for their interest in Singapore Airlines. Please be informed that only candidates who are shortlisted will be contacted.