Head of Cabin Crew Experience & Culture
Qatar Airways is seeking an experienced and people-focused Head of Cabin Crew Experience & Culture to join its Cabin Services team in Doha, Qatar. This pivotal leadership role will be responsible for leading the development and execution of employee engagement, culture, recognition, wellbeing, and communication strategies for one of the world's largest and most diverse cabin crew populations. As the custodian of Cabin Services culture, the successful candidate will collaborate closely with HR and operational leaders to foster an engaging, inclusive, and high-performing environment, strengthening employee experience and reinforcing Qatar Airways' commitment to excellence.
About the Role
This Head of Cabin Crew Experience & Culture leadership position involves shaping the employee experience for a significant cabin crew workforce. Key responsibilities include:
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Developing and implementing the Cabin Services Employee Engagement & Culture Strategy, aligned with the division's vision and Qatar Airways values.
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Building sustainable engagement frameworks to enhance employee motivation, commitment, organisational pride, and overall employee experience.
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Monitoring engagement trends and workforce insights, establishing measurable objectives and targeted improvement initiatives.
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Championing a high-performance, inclusive culture focused on safety, customer excellence, professionalism, accountability, and collaboration.
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Leading employee experience initiatives across the entire cabin crew lifecycle, from onboarding and integration through to wellbeing, recognition, development, and retention.
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Partnering with HR and operational stakeholders to identify engagement opportunities, address employee pain points, and drive continuous improvement.
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Developing and delivering communication strategies that strengthen leadership visibility, transparency, and two-way engagement with cabin crew.
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Leading recognition, awards, wellbeing, and community-building programmes that celebrate achievements and foster a strong sense of belonging.
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Establishing employee listening channels, analysing feedback, and implementing meaningful action plans to enhance culture, engagement, and employee satisfaction.
Qualifications
To be successful in this Head of Cabin Crew Experience & Culture role, candidates must possess:
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A Bachelor's Degree or equivalent qualification, combined with a minimum of 12 years of relevant professional experience.
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Proven experience in areas such as employee engagement, culture, employee experience, organisational development, communications, or a related field.
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Demonstrated leadership experience in driving large-scale workforce engagement and culture transformation initiatives.
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Strong administrative and business management capabilities, including proficiency with digital tools, reporting platforms, and employee engagement technologies.
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Excellent stakeholder management, communication, and influencing skills.
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Superior analytical and problem-solving capabilities, with a data-driven approach to decision-making.
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Proven ability to lead, coach, and develop high-performing teams.
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Strong project management and organisational skills, capable of managing multiple priorities in a fast-paced environment.
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A passion for creating exceptional employee experiences and fostering an inclusive, high-performing culture.