Jet2.com | Flight Attendant

Jet2.com and Jet2holidays is seeking an In-Flight Retail Crew Engagement Executive to support the implementation of retail initiatives within its Cabin Crew operations. This role is based in the UK and involves close collaboration with various departments to ensure crew are informed and equipped for new products, processes, and commercial strategies, ultimately enhancing the onboard retail experience.

About the Role

• Develop and deliver clear, engaging, and timely communications to Cabin Crew regarding retail products, promotions, processes, and operational updates.
• Support the creation of various crew communications, including memos, newsletters, briefings, presentations, digital content, and engagement campaigns.
• Serve as a primary point of contact for retail-related crew queries and feedback.
• Manage retail incentive programs.
• Assist in the implementation of new retail products, systems, processes, and commercial initiatives.
• Support the execution of change management plans for successful adoption by Cabin Crew teams.
• Collaborate with Cabin Crew Training on the development and maintenance of retail training materials and documentation.
• Liaise with suppliers and internal stakeholders to facilitate project delivery.
• Contribute ideas to improve crew engagement, sales performance, and customer experience.
• Undertake regular flying duties to gain insight into crew challenges, customer profiles, and in-flight retail presence.

Requirements

• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities, with capacity to manage multiple priorities.
• High level of attention to detail and accuracy.
• Proven experience in producing engaging communications, presentations, and training materials.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Teams).
• A collaborative approach and ability to foster effective cross-departmental relationships.
• An enthusiastic, proactive, and self-motivated attitude.
• A customer and colleague-focused mindset with strong commercial awareness.
• Adaptability and resilience in a fast-paced environment.
• A commitment to continuous improvement.
• The ability to work both independently and as part of a team.
• Flexibility to travel to UK operational bases and undertake regular flying, including weekends and bank holidays as required.

Qualifications

• Previous experience in a communications, engagement, training, retail, or aviation-related role is advantageous.