Core Responsibilities
The Cabin Crew Specialist is responsible for ensuring the highest standards of passenger care and safety throughout all phases of flight. Key duties include:
Customer Services and Conduct
- Consistently provide a premier level of customer service to all guests at all times, ensuring an enthusiastic, professional, and caring environment.
- Expertly manage and resolve passenger concerns and complaints efficiently and effectively, utilizing superior problem-solving and decision-making skills.
- Ensure the diverse needs of passengers are met, paying special attention to cultural understanding and sensitivity.
- Maintain an impeccable standard of public conduct, representing the airline with grace and professionalism.
In-Flight Safety and Security
- Maintain current and comprehensive knowledge of all safety and emergency procedures (SEP), first aid administration, and general in-flight service regulations.
- Actively participate in ensuring all security protocols and emergency readiness measures are strictly adhered to, protecting the well-being of all passengers and crew.
Essential Candidate Qualifications
Candidates applying for the Cabin Crew Specialist position must satisfy the following strict requirements:
- Linguistic Proficiency: Must be a fluent speaker of the Persian language.
- Age Requirement: A minimum age of 21 years is mandatory at the time of application.
- Physical Standards: The candidate must possess a minimum height of 160 cm.
- Medical Fitness: Must be fully medically fit and possess the ability to successfully pass the rigorous medical examinations mandated by the General Authority of Civil Aviation (GACA).
- Personal Presentation: Demonstrate excellent overall presentation and grooming standards, reflecting the professional image of the airline.
- Swimming Ability: Must be capable of swimming a minimum of 50 meters unaided.