An airline is seeking a diligent and customer-focused individual to join their team as Cabin Crew, based in an undisclosed location. This role is pivotal in enhancing the passenger experience, ensuring safety and comfort throughout flights, and representing the airline positively.
About the Role
The Cabin Crew member will act as an ambassador for the airline, committed to fostering customer loyalty and promoting a positive corporate image. This position requires a proactive approach to customer service, ensuring the safety and comfort of all passengers throughout the complete flight cycle. The role demands readiness and fitness to operate, maintaining productivity in line with set measures and company policies and procedures.
Key Responsibilities
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Ensuring timely attendance, proper grooming, fitness, and legality for assigned flights.
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Attending briefings to acknowledge flight details, role distribution, targets, and security checks.
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Instructing passengers on safety procedures to ensure their safety and comfort.
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Identifying and reporting safety and security risks to the Cabin Supervisor for remedial action.
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Administering first aid to passengers when necessary.
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Promptly informing the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
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Assisting passengers with boarding formalities and logging necessary data.
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Providing excellent customer service, attending to pre-bookings, requests, and needs.
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Identifying and assisting passengers experiencing stress or difficulties.
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Promoting on-board revenue through the efficient promotion of meals, products, and charity services.
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Ensuring the secure handling of cash and credit card payments.
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Conducting pre-flight checks of supplies and equipment, reporting any deficiencies.
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Assisting in ensuring the thorough cleaning of the aircraft cabin and adequate re-catering.
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Ensuring orderly handover/takeover of the cabin with service providers.
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Carrying out post-flight briefing and assessment reports, accounting for passenger conduct.
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Maintaining professional knowledge and competitiveness through recurrent training and workshops.
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Contributing to team effort and achieving allocated sales targets and objectives.
Requirements
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Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is advantageous.
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Training in First Aid, Safety, and Emergency Procedures is an added value.
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Fit to fly with good general health, free from serious medical conditions or chronic diseases.
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Presentable with a friendly, cheerful, and positive attitude, even under stress.
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Customer service oriented, capable of understanding and attending to customer needs.
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Ability to handle difficult situations and angry customers without compromising corporate image.
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Focused, capable of identifying irregularities and handling threats and emergencies efficiently.
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Proactive, self-motivated, demonstrating initiative and positive teamwork competency.
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Very good verbal and written communication skills.
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Excellent time management and problem-solving skills.
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Proficient in Microsoft Office.
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Fluent in English. Other languages are an advantage based on airline requirements.
Qualifications & Experience
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Fresh graduates are encouraged to apply.
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Previous experience as cabin crew or in a customer service role within the Airlines, Aviation, or hospitality industries is an advantage.
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An active cabin crew license is an advantage.
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Capable of working shift patterns and extended hours.
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High flexibility and adaptability to frequent changes and busy schedules.
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Ability to contribute and deliver successfully against policies, procedures, and set KPIs.