Air Arabia | Flight Attendant

Job Purpose

The Cabin Crew member acts as an ambassador for the airline, dedicated to achieving customer loyalty and promoting a positive corporate image by enhancing the overall passenger experience. This role focuses on providing exceptional customer service while ensuring the safety and comfort of all passengers throughout the flight cycle. Candidates must maintain physical fitness and professional readiness to operate in accordance with company policies and productivity measures.

Key Result Responsibilities

Conduct and Preparation

• Ensures timely attendance, professional grooming, and legal readiness for all assigned flights.
• Participates in pre-flight briefings to confirm flight details, role distribution, security targets, and boarding procedures.

Safety Measures

• Instructs passengers on safety procedures to guarantee their safety and comfort.
• Identifies safety and security risks, partnering with the Cabin Supervisor to implement remedial actions per Standard Operating Procedures (SOPs).
• Administers first aid when necessary.
• Reports irregularities and malfunctions promptly to the Cabin Supervisor, Flight Crew, and Captain.

Customer Service

• Assists with passenger boarding formalities and enters data into the aircraft logbook as required by the airline and civil aviation authorities.
• Delivers consistent, high-quality customer service by addressing individual passenger requests and needs.
• Assists passengers experiencing stress or difficulties according to the Operations Manual.
• Maximizes on-board revenue and supports the "Charity Cloud" program by promoting meals, products, and charity services to meet targets.
• Manages the secure handling of cash and credit card payments for sales and donations.

Crosschecking and Reporting

• Conducts pre-flight checks of supplies, emergency equipment, and catering; reports deficiencies to the Cabin Supervisor or Captain.
• Ensures cabin cleanliness at transit stations and verifies that re-catering and duty-free stocks are replenished.
• Manages the orderly handover/takeover of the cabin with catering, cleaning, and maintenance teams.
• Completes post-flight briefing and assessment reports, including evaluations of the Cabin Supervisor and reporting of any flight discrepancies.
• Maintains accountability for passenger conduct and assumes the duties of the Cabin Supervisor when designated by the Captain.
• Attends recurrent training, emergency procedures workshops, and maintains a current license.
• Contributes to team objectives and achieves allocated sales targets.

Qualifications

• Diploma or Higher Secondary Certificate required; a diploma in Travel/Tourism is preferred.
• Prior training in First Aid, Safety, and Emergency Procedures is an asset.
• Must be fit to fly with good general health and no chronic medical conditions.
• Presentable, friendly, and capable of maintaining a positive attitude under stress.
• Strong customer service orientation with the ability to handle difficult situations without compromising the company image.
• Proactive, self-motivated, and a strong team player.
• Excellent verbal and written communication skills.
• Strong time management and problem-solving abilities.
• Proficient in Microsoft Office.
• Fluent in English; proficiency in additional languages is an advantage.

Work Experience

• Fresh graduates are encouraged to apply.
• Previous experience in cabin crew or customer service roles within the airline, aviation, or hospitality industries is an advantage.
• An active cabin crew license is considered a plus.
• Must be capable of working shift patterns, including extended hours.
• Demonstrates flexibility and adaptability to frequent schedule changes.
• Proven ability to deliver results against policies, procedures, and established KPIs.