Air Arabia | Flight Attendant

Job Purpose

The Cabin Crew member acts as the airline’s ambassador, striving to achieve customer loyalty and promote a positive corporate image by enhancing the overall passenger experience. This role focuses on providing exceptional customer service while ensuring the safety and comfort of all passengers throughout the flight cycle. Candidates must maintain physical fitness and operate in accordance with established productivity measures and company policies.

Key Result Responsibilities

Conduct

• Ensures timely attendance, professional grooming, and legal fitness for all assigned flights.
• Participates in pre-flight briefings to confirm flight details, role distribution, security protocols, and boarding procedures.

Safety Measures

• Instructs passengers on safety procedures to ensure comfort and security throughout the journey.
• Identifies safety and security risks, partnering with the Cabin Supervisor to implement remedial actions per Standard Operating Procedures (SOPs).
• Administers first aid as required.
• Reports irregularities, malfunctions, or safety concerns promptly to the Cabin Supervisor, Flight Crew, or Captain.

Customer Service

• Facilitates passenger boarding and manages necessary aircraft logbook entries per Civil Aviation Authority requirements.
• Delivers consistent, high-quality customer service by addressing individual passenger requests and pre-bookings.
• Assists passengers experiencing stress or difficulties in alignment with the Operations Manual.
• Promotes on-board meals, products, and the "Charity Cloud" program to meet individual and team revenue targets.
• Manages the secure handling of cash and credit card payments for sales and donations.

Crosschecking and Reporting

• Conducts pre-flight checks for equipment, supplies, and catering; reports deficiencies to leadership.
• Ensures cabin cleanliness during transit and confirms availability of re-catering and duty-free stock.
• Coordinates the handover of the cabin with catering, cleaning, and maintenance teams.
• Completes post-flight briefings and assessment reports, including objective evaluations of the Cabin Supervisor and documentation of flight discrepancies.
• Assumes the duties of the Cabin Supervisor when designated by the Captain.
• Maintains professional and safety knowledge through recurrent training and ensures the validity of all required licenses.
• Contributes to team success by achieving allocated objectives and KPIs.

Qualifications

• Diploma or Higher Secondary Certificate required; a diploma in Travel/Tourism is advantageous.
• Training in First Aid, Safety, and Emergency Procedures is an asset.
• Must be fit to fly with good general health and no serious medical conditions.
• Presentable, friendly, and capable of maintaining a positive attitude under stress.
• Demonstrates strong customer service orientation and problem-solving skills.
• Capable of managing difficult situations and challenging customers professionally.
• Proactive, self-motivated, and committed to teamwork.
• Proficient in Microsoft Office with excellent verbal and written communication skills.
• Fluent in English; proficiency in additional languages is an advantage.

Work Experience

• Fresh graduates are encouraged to apply.
• Previous experience in cabin crew, aviation, or hospitality roles is considered an advantage.
• An active cabin crew license is beneficial.
• Must be capable of working shift patterns, extended hours, and demonstrate flexibility regarding busy, changing schedules.
• Proven ability to deliver results against set policies, procedures, and KPIs.