About the Role
An airline is seeking a dedicated professional to serve as an ambassador, enhancing the customer experience and promoting a positive corporate image. This role involves ensuring passenger safety and comfort throughout the flight cycle, while adhering to company policies and procedures.
Responsibilities
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Conducting timely attendance, ensuring proper grooming, fitness, and legality for assigned flights.
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Attending briefings to acknowledge flight details, roles, targets, and security checks.
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Instructing passengers on safety procedures and identifying/addressing safety and security risks.
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Administering first aid when necessary and promptly reporting irregularities to the Cabin Supervisor, Flight Crew, and Captain.
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Assisting passengers with boarding formalities and updating the aircraft logbook.
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Providing excellent customer service, attending to individual pre-bookings, requests, and needs.
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Identifying and assisting passengers experiencing stress or difficulties.
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Promoting on-board revenue through the efficient promotion of meals, products, and charity services to achieve targets.
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Ensuring secure handling of cash and credit card payments from sales and donations.
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Carrying out pre-flight checks of supplies and emergency equipment, reporting deficiencies.
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Assisting in ensuring aircraft cabin cleanliness and adequate re-catering and duty-free provisions.
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Overseeing orderly handover/takeover of the cabin with catering, cleaning, and maintenance staff.
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Conducting post-flight briefings and assessment reports, evaluating the Cabin Supervisor and reporting discrepancies.
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Accounting for passenger conduct and performing Cabin Supervisor duties when designated.
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Maintaining professional and safety knowledge through recurrent training and ensuring current licenses.
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Contributing to team effort by accomplishing related results and achieving allocated sales targets.
Qualifications
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Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is advantageous.
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Training in First Aid, Safety, and Emergency Procedures is a plus.
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Fit to fly with good general health, free from serious medical conditions or chronic diseases.
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Presentable, friendly, and positive attitude, even under stress.
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Customer service oriented, capable of understanding and attending to customer needs.
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Ability to handle difficult situations and angry customers without compromising corporate image.
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Focused, capable of identifying irregularities and handling threats and emergencies efficiently.
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Proactive, self-motivated, demonstrating initiative and positive teamwork competency.
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Very good verbal and written communication skills.
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Excellent time management and problem-solving skills.
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Proficient in Microsoft Office.
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Fluent in English; other languages are an advantage based on airline requirements.
Work Experience
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Fresh graduates are encouraged to apply.
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Previous experience as cabin crew or in a customer service role in the Airlines, Aviation, or hospitality industries is advantageous.
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An active cabin crew license is a plus.
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Capable of working in a shift pattern and for extended working hours.
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High flexibility and adaptability to frequent changes and busy schedules.
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Demonstrates the ability to contribute and deliver successfully against policies, procedures, and set KPIs.