Virgin Australia | Flight Attendant

Job Overview

• Work Type: Full-Time (Permanent), Part-Time
• Location: Sydney, Australia
• Job Type: Cabin Crew / Flight Attendant

The Role

Virgin Australia invites applications for charismatic and highly professional individuals to join its esteemed Cabin Crew team. This is an exceptional opportunity to represent an airline that has consistently secured the prestigious Airline Excellence Award for Best Cabin Crew for seven consecutive years.

Virgin Australia operates with a unique, service-centric ethos—the ‘Virgin Way’—where creating memorable guest experiences is paramount. The company seeks enthusiastic candidates whose personality and dedication to service can enhance the onboard environment and assist in lighting up the cabins.

Key Responsibilities

The successful Cabin Crew member will be responsible for ensuring the highest standards of safety compliance and exceptional hospitality throughout the flight duration. Key duties include:

• Greeting and farewelling all guests during embarkation and disembarkation processes.
• Conducting clear, comprehensive safety briefings and ensuring strict adherence to all established safety procedures.
• Providing brilliant, proactive service to all guests.
• Offering diligent assistance to guests with special needs, and ensuring an enjoyable and safe flying experience for unaccompanied minors.
• Collaborating effectively as part of a dynamic team, meeting new colleagues and traveling to new destinations daily.
• Demonstrating resilience and sound judgment when managing situations outside of standard control, such as weather delays or emergencies.
• Maintaining a calm, confident, and clear-headed demeanor under pressure to ensure guests feel secure and well-cared for.
• Ensuring comfort for all passengers, including being comfortable operating around domestic cats and dogs who may travel onboard occasionally.

Candidate Profile and Required Qualifications

Virgin Australia seeks individuals characterized by genuine hospitality, optimism, and a deep commitment to safety. Candidates with a professional background in high-contact customer service are highly encouraged to apply, including those experienced in caregiving, nursing, hotel services, or retail assistance.

Mandatory Requirements:

• A minimum age of 18 years at the time of application.
• Possession of Australian Citizenship or Permanent Residency status.
• Demonstrated professional history of at least three years in part-time or full-time roles focused explicitly on caring for people and customers.
• A valid passport with a minimum of 18 months remaining validity.
• A current Responsible Service of Alcohol (RSA) certificate.
• A current Australian First Aid and CPR certificate.
• The flexibility and availability to work a 24/7 rotating roster, encompassing early starts, late finishes, weekends, public holidays, and peak travel periods.
• Physical capability to reach a height of 180cm.

Exceptional Benefits and Employee Wellbeing

Virgin Australia is dedicated to providing industry-leading benefits and conditions for its employees, recognizing their vital contribution to the guest experience. The comprehensive package includes (but is not limited to):

• Highly discounted flights for the employee and their nominated loved ones, including $1,000 worth of travel credits provided annually.
• Six weeks of annual paid leave.
• Access to free onsite physiotherapy services.
• Provision of a full uniform and complimentary staff parking facilities.
• Substantial corporate discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation, and various global experiences.
• Access to the exclusive ‘Virgin Family’ platform, connecting employees with special offers across Virgin brands worldwide.
• Discounts across a broad range of sectors, including hospitality, retail, technology, beauty services, and wellness providers.
• Free confidential counseling and access to a dedicated wellbeing application designed to support physical, mental, social, and financial health.

Commitment to Diversity and Inclusion

Virgin Australia celebrates individuality and promotes an inclusive environment where all team members thrive. The airline strongly encourages applications from Indigenous Australians, individuals with disability, those from diverse cultural backgrounds, members of the LGBTQIA+ community, and all individuals eager to join the Virgin Australia family.

Interested candidates are encouraged to apply now to commence their career in the skies.