Virgin Australia | Flight Attendant

About Virgin Australia

Virgin Australia is seeking dedicated and enthusiastic Cabin Crew to join its award-winning team, recognized for securing the [...] Airline Excellence Award for Best Cabin Crew for seven consecutive years. As an airline renowned for its distinctive approach and unwavering commitment to exceptional guest experiences, Virgin Australia consistently goes the extra mile, both in the air and on the ground. The airline places guests at the heart of every interaction and seeks individuals who embody its vibrant, unique, and guest-centric culture.

While prior aviation experience is not a prerequisite, candidates possessing a strong background in customer-focused roles, such as customer service, caregiving, nursing, hospitality (hotel), or retail assistance, are highly encouraged to apply, as their skills are well-suited for this dynamic role in the skies.

The Role: Cabin Crew Member

Virgin Australia seeks individuals who are not only exceptional team members but also embody genuine hospitality, a proactive attitude, and an unwavering commitment to safety. Ideal candidates are characterized by their calm demeanor, collected approach, willingness to assist, people-loving nature, safety consciousness, clear-headed decision-making, charming disposition, and down-to-earth personality.

Key Responsibilities

The Cabin Crew member will be responsible for warmly welcoming guests aboard the aircraft and ensuring their safe disembarkation. Key responsibilities include:

• Delivering clear and comprehensive safety briefings and ensuring strict adherence to all safety procedures.
• Providing brilliant and attentive service to all guests throughout their journey.
• Assisting passengers with special needs to ensure their comfort and safety.
• Making flying a positive and enjoyable experience for unaccompanied minors.
• Working collaboratively as part of a diverse team.
• Meeting new people daily and experiencing new locations regularly.
• Demonstrating the ability to maintain composure and confidence under pressure, effectively managing unforeseen circumstances such as weather delays, technical issues, or emergencies, thereby reassuring guests of their safety and comfort.

Qualifications and Requirements

To be successful in this role, candidates must meet the following criteria:

• Minimum 18 years of age.
• Possession of Australian Citizenship or Permanent Resident status.
• A minimum of three (3) years of previous employment experience in part-time or full-time customer-facing roles, with a focus on caring for people and customers.
• Possession of a valid passport with at least 18 months remaining until expiration.
• Current Responsible Service of Alcohol (RSA) certificate.
• Current Australian First Aid and CPR certificate.
• Availability and willingness to work a 24/7 rotating roster, which includes early starts, late finishes, weekends, public holidays, and peak periods.
• Comfortability with the presence of cats and dogs on board aircraft, as they may travel from time to time.
• Ability to reach a height of 180cm without assistance.

Benefits and Rewards

Virgin Australia is committed to looking after its team members, offering some of the best benefits and conditions in the aviation industry. These include, but are not limited to:

• Significant discounted flights for the employee and their loved ones, including $1000 worth of annual flight credits.
• Six (6) weeks of annual leave.
• Complimentary onsite physiotherapy services.
• Provision of a full uniform and access to staff parking.
• Exclusive discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation, and global experiences.
• Access to the 'Virgin Family' platform, offering staff-only special offers across Virgin brands worldwide.
• Discounts spanning hospitality, retail, technology, beauty services, and wellness programs.
• Access to free counselling services and a comprehensive wellbeing application to support physical, mental, social, and financial health.

Diversity and Inclusion

Virgin Australia is deeply committed to fostering a diverse and inclusive workplace. The airline celebrates individuality and actively encourages applications from Indigenous Australians, individuals with disabilities, those from diverse cultural backgrounds, members of the LGBTQIA+ community, and all candidates who wish to contribute to its inclusive family culture. Virgin Australia believes that when everyone is included, everyone wins.

How to Apply

Interested candidates who meet the above criteria are invited to submit their applications promptly. Virgin Australia looks forward to hearing from you.