Leader, Crew Culture - Cabin Crew
Virgin Australia is seeking a passionate and experienced Leader, Crew Culture to join its award-winning Cabin Crew team in Sydney. Named Best Cabin Crew for seven consecutive years, the airline offers an exciting opportunity to lead, support, coach, and develop a team of customer service professionals operating onboard its aircraft.
Reporting to the Crew Culture Manager, the Leader, Crew Culture is responsible for driving team and operational performance in line with Virgin Australia’s values, policies, and KPIs. A key focus will be supporting the health and wellbeing of the crew, taking a proactive approach to their needs and development.
Responsibilities:
- Inspire and motivate Cabin Crew, building an environment that delivers memorable experiences to every customer, every day (150 Crew).
- Ensure the team meets operational targets, safety regulations, and performance metrics while maintaining a high level of service quality.
- Embed and lead a positive people culture in line with the Virgin Australia Group’s strategic vision and purpose.
- Facilitate performance management meetings, ensuring compliance with company policies and procedures and Fair Work.
- Ensure team members adhere to the Enterprise Agreement (EA), workplace regulations, and company policies.
- Support investigations into workplace incidents, grievances, and disciplinary matters, ensuring fair and compliant processes.
- Manage health and wellbeing of Cabin Crew members, including leading return-to-work processes, supporting employees with injury management, and liaising with relevant stakeholders.
- Support the day-to-day operation as required to ensure performance metrics are met.
Qualifications and Experience:
- Minimum year 12 qualifications or equivalent.
- Leadership experience in leading large diverse teams in a fast-paced business.
- Experience leading remote workforces.
- Experience with running performance management processes.
- Aviation experience preferred.
- Demonstrated trusted people leadership capability.
- Demonstrated ability to influence and engage business leaders.
- High emotional intelligence, with the ability to read, monitor, and understand behaviors and respond to affect positive outcomes.
- Ability to drive positive customer outcomes through a large, diverse workforce.
- Good understanding of working to the scope of an Enterprise Bargaining Agreement.
Why Join Virgin Australia?
Virgin Australia is growing its fleet and making significant investments in technology, travel, and its people. Benefits include heavily discounted air travel, travel credits, discounts on insurance, car hire, hotels and experiences, discounted lounge membership, perks across retail, tech, beauty, and wellness, and wellbeing support, including a digital wellness platform and Employee Assistance Program.
Virgin Australia encourages applications from Indigenous Australians, people with disabilities, those from diverse cultural backgrounds, and members of the LGBTQI+ community.
Job Type: Full-Time (Permanent)
Location: Sydney
Applications Close: 09 Apr 2025 AUS Eastern Standard Time