Leader Crew Culture - Cabin Crew (Melbourne)

Virgin Australia Group seeks a highly motivated and experienced individual to join their team as a Leader Crew Culture (Inflight Experience) in Melbourne. This is a full-time position within the Administration and Cabin Crew departments, reporting directly to the Crew Culture Manager.

As a Leader Crew Culture, the successful candidate will play a crucial role in leading, supporting, coaching, and developing a team of approximately 230 customer service professionals across cabin operations in Melbourne.

Key Responsibilities:

Lead and inspire a diverse team, ensuring adherence to all Virgin Australia Group policies.
Monitor team performance and proactively address challenges to enhance operational efficiency and customer satisfaction.
Promote a positive and supportive work environment, prioritizing the health and well-being of team members.
Collaborate with Customer Experience Managers to deliver exceptional service experiences for all passengers.
Work closely with leaders and people partners to resolve people-related issues and foster a harmonious work environment.
Develop and monitor individual performance, providing constructive feedback and guidance to enhance skillsets and career progression.
Foster teamwork and engagement, driving motivation and a shared commitment to excellence.
Respond effectively to emerging issues and challenges, implementing solutions that ensure operational efficiency and maintain a positive working environment.

Essential Skills & Experience:

Minimum Year 12 qualifications or equivalent.
Proven leadership experience leading large, diverse teams in fast-paced environments.
Demonstrated success in leading remote workforces to achieve positive individual and business outcomes.
Experience within the aviation industry, specifically in cabin operations.
Strong people leadership capabilities, with a proven ability to inspire, motivate, and build trust within a team.
Proven ability to influence and engage business leaders at various levels.
High emotional intelligence, with the ability to discern and interpret behaviors, and respond effectively to foster positive outcomes.
Ability to drive positive customer outcomes through a large, diverse workforce.
Demonstrated visible leadership qualities.
Strong understanding of Enterprise Bargaining Agreements and their application in the workplace.
Solid understanding of change management principles, techniques, and tools.

Benefits & Perks:

Virgin Australia Group offers a comprehensive benefits package designed to support and reward its employees. This includes:

Discounted flights for employees and their loved ones, including $1000 worth of travel credits per year.
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide.
Access to discounted hospitality, retail, technology, beauty, and wellness services.
Free counselling services and access to a wellbeing app to support overall health and wellbeing.
A flexible dress code, allowing employees to choose attire that reflects their work environment and personal style.

Diversity & Inclusion:

Virgin Australia Group is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered. The company encourages applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, members of the LGBTQI+ community, and all individuals who share the company's values.

Applications:

Interested and qualified candidates are encouraged to submit their applications promptly.