Leader Crew Culture - Cabin Crew
Virgin Australia Group is seeking a dynamic and experienced individual to join our team as a Leader Crew Culture in Sydney. As an integral part of the Inflight Experience team, this role is responsible for leading, supporting, coaching, and developing a team of customer service professionals across cabin operations. The successful candidate will ensure compliance with all Virgin Australia Group policies, maximizing the team's potential and delivering memorable moments for every customer.
Reporting directly to the Crew Culture Manager, the key responsibilities include:
- Providing visible leadership to a team of approximately 130 team members.
- Collaborating with Customer Experience Managers to ensure the delivery of a truly Virgin experience.
- Proactively supporting and managing the health and well-being of all team members.
- Working closely with leaders and people partners to achieve positive outcomes on all people matters.
- Developing and monitoring team member performance in line with Virgin Australia's strategic vision and purpose, taking proactive steps where needed.
- Driving motivation and engagement while fostering an environment of strong teamwork.
- Providing responsive and solution-focused support to emerging people matters that may impact the effective running of the operation.
To be successful in this role, candidates must possess the following qualifications and experience:
- Minimum Year 12 qualifications or equivalent.
- Proven leadership experience in leading large, diverse teams within a fast-paced business environment.
- Experience in leading remote workforces to achieve positive personal and business outcomes.
- Experience in aviation cabin operations.
- Demonstrated trusted people leadership capabilities.
- Ability to influence and engage business leaders effectively.
- High emotional intelligence, with the ability to read, monitor, and understand behaviors and respond to affect positive outcomes.
- Proven ability to drive positive customer outcomes through a large, diverse workforce.
- Visible leadership skills.
- A strong understanding of working within the scope of an Enterprise Bargaining Agreement.
- A solid understanding of change management principles, techniques, and tools.
This exciting opportunity offers fixed term and permanent positions. As a valued member of the Virgin Australia family, you will enjoy a comprehensive benefits package, including:
- Discounted flights for yourself and loved ones, including $1000 worth of travel credits per year.
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide.
- Discounts on hospitality, retail, technology, beauty, and wellness services.
- Free counseling and access to a wellbeing app to support your physical, mental, social, and financial health.
- "Dress for Your Day" policy, providing the freedom to wear what makes you feel great for the work you do and the day ahead.
Virgin Australia is committed to fostering an inclusive environment where everyone feels valued and respected. We encourage applications from all individuals, including:
- Indigenous Australians
- People with disability
- Individuals from diverse cultural backgrounds
- Members of the LGBTQI+ community
If you are passionate about delivering exceptional customer experiences, leading with integrity, and contributing to a thriving team environment, we encourage you to apply now.