15 September 2023

United Airlines | Instructor

Houston, TX, United States

Spec - Inflight AQP Instructor-Evaluator

Location Houston, Texas, United States

Category Corporate

Job Id IAH00004833

Flight Ops / Inflight - Management & Administrative

Job TypeFull-Time

Posted Date 08/15/2023


There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

A day in the life of a United Airlines Inflight Instructor/Evaluator is dynamic and multi-faceted. The Inflight Services Training team provides the following outstanding training: Continuing Qualification, Aircraft Transition, Requalification, Customer Service, and other types of training as needed. The Instructor/Evaluator position will facilitate various curricula to flight attendants ensuring student needs are supported. The position will deliver flight attendant training to meet United’s operational needs while ensuring compliance with federal regulations and company policies and standards. If you like a fast-paced training environment, then this exciting opportunity is for you! Training and lesson plans on all curricula and program expectations will provided. You will have the ability to shape how our customers and co-workers feel about United.

  • Demonstrate our core4 standards (Safe, Caring, Dependable and Efficient) while delivering regulatory and service training curricula with lesson plans approved by the FAA and/or United
  • Conduct AQP Announced and Unannounced Line Check Evaluations and provide feedback to flight attendants and stakeholders
  • Complete Service Line Checks to collect data to drive improvement in our Net Promoter Score (NPS)
  • Conduct safety-related training events at flight attendant bases
  • Evaluate trainee/flight attendant performance in line with FAA and United standards
  • Ensure United core4 standards policy and procedure compliance is met


Required Qualifications

  • High School Diploma
  • Required to attend and successfully complete United's flight attendant training to earn FAA certification if not currently qualified. Obtaining and maintaining flight qualifications is an essential function of the job. Failure to obtain and maintain flight qualifications may result in termination.
  • Willingness to align with flight attendant tattoo guidelines. Tattoos are not permitted on the head, neck, or hands, including behind the ear
  • Ability to optimally complete United Airlines Inflight Training instructor program qualification
  • Teaching/facilitating/training experience
  • Ability to work shifts of 10-hour per day, in a fast-paced environment, often walking, lifting and resetting equipment
  • Excellent ability to navigate content utilizing electronic device and learn flight attendant regulatory and service content contained in electronic device (LINK)—Electronic Flight Attendant Manual (eFAOM), Inflight Policies and Procedures Manual (IPPM), Content App, etc.
  • Excellent verbal communication skills
  • Able to work both independently and in a team environment
  • Dedication to treating others with dignity and respect
  • Positive attitude and ability to adapt to constantly changing work environment
  • Proven conflict resolution and decision-making capability
  • Reliable, punctual attendance is a crucial function of the position
  • Must be legally authorized to work in the United States for any employer without sponsorship


  • Bachelor's degree
  • AQP qualified instructor/evaluator
  • Management experience
  • Working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact (see our website) to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT


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