Airport Operations Training Specialist
SkyWest Airlines, the largest independently owned regional airline, is seeking dedicated individuals to join its team. The ideal candidate will possess a strong work ethic, understand deadline-driven environments, and uphold high standards of operational safety and customer service. As a SkyWest employee, you will contribute to a dynamic team passionate about the travel industry.
Job Responsibilities
- Full-time position.
- Collaborate directly with the Manager of Airport Operations Training and supervisors.
- Assist in the development of computer-based and classroom learning experiences for various functions.
- Instruct and facilitate computer-based training, eCampus modules, CRO classes, and soft skills development.
- Develop and maintain training programs based on assigned areas of expertise.
- Proactively identify and propose innovative, efficient, and safer operational methods within station and training environments.
- Ensure training materials incorporate all current policies, procedures, and FAA/TSA requirements, updating and communicating changes promptly.
- Effectively transfer knowledge to students through various methods, including written modules, manuals, handouts, PC-driven programs, videos, lectures, and demonstrations, ensuring current materials are used and instructors do not simply read from provided text.
- Maintain on-task and motivating instruction.
- Accurately record class progress and provide required information to the Administrative Assistant in a timely manner.
- Evaluate student performance and provide feedback to the Department Manager and students' Station Managers, reporting any issues immediately to the supervisor.
- Complete required reports promptly.
- Support the training and opening of both contract and SkyWest stations.
- Prioritize safety for all Airport Operations employees by integrating safety focus throughout instruction, observing station operations, and reporting discrepancies in writing.
- Collaborate with individual station trainers and Station Managers to ensure consistency in department philosophy and adherence to current policies and procedures.
- Occasionally travel to stations for on-the-job training and instruction, and assist stations with limited staffing or during opening/closing.
- Support the Airport Operations Department and other departments with special projects and assignments.
- Fulfill assignments as directed by management.
Minimum Qualifications
- Must be 18 years of age or older.
- High School Diploma or GED required.
- Legally authorized to work in the United States without sponsorship.
- Possess a valid, unrestricted state-issued driver’s license.
- Two years of experience in an airline customer service position or two years in an instructor role. Supervisory or managerial experience is preferred but not required.
- Excellent communication, editing, and writing skills with an emphasis on quality and thoroughness.
- Energetic, creative, and adaptable individual; a proponent of change.
- Skills in developing quality programs and fostering individual growth.
- Applicants must not have any current counseling statements or similar disciplinary actions in their personnel file.
- Willingness to travel extensively.
- Ability to perform effectively under pressure.
- Demonstrated team-player and people-oriented attitude.
- Innovative and self-motivated.
- Previous facilitated learning development experience is beneficial.
- Proficient in Microsoft Word and Excel.
- Typing speed of at least 30 words per minute.
- Working knowledge of Microsoft PowerPoint, Flash, and other development software is helpful.
- Familiarity with customer service principles and SkyWest philosophy.
- Thorough understanding of all policies outlined in station and operations manuals.
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Current knowledge of all FAA/TSA or other federal mandates, including:
- Passengers with disabilities
- Security
- Baggage operations
- Air Cargo operations
- Dangerous Goods/Hazardous Materials (DG/HM)
Physical and Other Requirements
- Ability to travel is required.
- Ability to periodically stand, walk, and sit.
- Hourly pay rate is $20, non-negotiable.
- Preference for candidates located in a major hub; proximity to any airport will be considered.
- This position is not considered safety-sensitive by the Department of Transportation.