SkyWest Airlines | Instructor

Airport Operations Training Specialist

SkyWest Airlines, the largest independently owned regional airline, is seeking dedicated individuals to join its team. The ideal candidate will possess a strong work ethic, understand deadline-driven environments, and uphold high standards of operational safety and customer service. As a SkyWest employee, you will contribute to a dynamic team passionate about the travel industry.

Job Responsibilities

• Full-time position.
• Collaborate directly with the Manager of Airport Operations Training and supervisors.
• Assist in the development of computer-based and classroom learning experiences for various functions.
• Instruct and facilitate computer-based training, eCampus modules, CRO classes, and soft skills development.
• Develop and maintain training programs based on assigned areas of expertise.
• Proactively identify and propose innovative, efficient, and safer operational methods within station and training environments.
• Ensure training materials incorporate all current policies, procedures, and FAA/TSA requirements, updating and communicating changes promptly.
• Effectively transfer knowledge to students through various methods, including written modules, manuals, handouts, PC-driven programs, videos, lectures, and demonstrations, ensuring current materials are used and instructors do not simply read from provided text.
• Maintain on-task and motivating instruction.
• Accurately record class progress and provide required information to the Administrative Assistant in a timely manner.
• Evaluate student performance and provide feedback to the Department Manager and students' Station Managers, reporting any issues immediately to the supervisor.
• Complete required reports promptly.
• Support the training and opening of both contract and SkyWest stations.
• Prioritize safety for all Airport Operations employees by integrating safety focus throughout instruction, observing station operations, and reporting discrepancies in writing.
• Collaborate with individual station trainers and Station Managers to ensure consistency in department philosophy and adherence to current policies and procedures.
• Occasionally travel to stations for on-the-job training and instruction, and assist stations with limited staffing or during opening/closing.
• Support the Airport Operations Department and other departments with special projects and assignments.
• Fulfill assignments as directed by management.

Minimum Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Legally authorized to work in the United States without sponsorship.
• Possess a valid, unrestricted state-issued driver’s license.
• Two years of experience in an airline customer service position or two years in an instructor role. Supervisory or managerial experience is preferred but not required.
• Excellent communication, editing, and writing skills with an emphasis on quality and thoroughness.
• Energetic, creative, and adaptable individual; a proponent of change.
• Skills in developing quality programs and fostering individual growth.
• Applicants must not have any current counseling statements or similar disciplinary actions in their personnel file.
• Willingness to travel extensively.
• Ability to perform effectively under pressure.
• Demonstrated team-player and people-oriented attitude.
• Innovative and self-motivated.
• Previous facilitated learning development experience is beneficial.
• Proficient in Microsoft Word and Excel.
• Typing speed of at least 30 words per minute.
• Working knowledge of Microsoft PowerPoint, Flash, and other development software is helpful.
• Familiarity with customer service principles and SkyWest philosophy.
• Thorough understanding of all policies outlined in station and operations manuals.
• Current knowledge of all FAA/TSA or other federal mandates, including:
  • Passengers with disabilities
  • Security
  • Baggage operations
  • Air Cargo operations
  • Dangerous Goods/Hazardous Materials (DG/HM)

Physical and Other Requirements

• Ability to travel is required.
• Ability to periodically stand, walk, and sit.
• Hourly pay rate is $20, non-negotiable.
• Preference for candidates located in a major hub; proximity to any airport will be considered.
• This position is not considered safety-sensitive by the Department of Transportation.