Cabin Crew Opportunity - Cyprus Recruitment Drive
Air Arabia is seeking enthusiastic and dedicated individuals to join its cabin crew team. This position offers the opportunity to serve as an ambassador for Air Arabia, fostering customer loyalty and promoting a positive corporate image by enhancing the overall customer experience. The cabin crew member provides excellent customer service while ensuring passenger safety and comfort throughout the flight. He/She must be prepared and fit to operate, maintaining productivity in accordance with company policies and procedures.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to acknowledge flight details, roles, targets, and security procedures.
- Instructs passengers on safety procedures, ensuring their safety and comfort at all times.
- Identifies safety and security risks, collaborating with the Cabin Supervisor to implement corrective actions according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Greets passengers and assists with boarding formalities, entering required data into the aircraft log book as per Air Arabia and GCAA/CAA procedures.
- Delivers exceptional customer service by attending to passenger pre-bookings, requests, and needs.
- Identifies and supports passengers experiencing stress or difficulties, adhering to policies and procedures outlined in the Operations Manual.
- Maximizes on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures the proper and secure handling of cash and credit card payments received for sales and donations.
- Conducts pre-flight checks to verify sufficient supplies, emergency equipment, catering equipment, and other specified items; reports any deficiencies to the Cabin Supervisor and/or Captain.
- Assists in maintaining a thoroughly cleaned aircraft cabin at transit stations and ensures adequate re-catering and duty-free products are provided.
- Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Completes post-flight briefing and assessment reports as per company policies and procedures, providing objective evaluations of the Cabin Supervisor and reporting any flight problems or discrepancies and ensures the sealing of duty-free containers.
- Reports on passenger conduct to the Cabin Supervisor and assumes the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains professional and safety knowledge through recurrent training, emergency procedures training, and workshops, ensuring current licensure.
- Contributes to team success by achieving related results and allocated sales targets and objectives.
Important Requirements:
- Age: Between 20 and 33 years
- Minimum Height: 160 cm (Female), 170 cm (Male)
- Weight: Proportionate to age and height
- Clear skin, free from visible marks or tattoos while wearing the cabin crew uniform
- Medically and physically fit to perform cabin crew duties
- Ability to swim with the aid of a flotation device
Qualifications:
- Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is advantageous.
- Training in First Aid, Safety, and Emergency Procedures is a plus.
- Fit to fly with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Fluent in written and spoken English.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in customer service roles within the airlines/aviation or hospitality industries is an advantage.
- An active cabin crew license is an advantage.
- Capable of working in shifts and for extended hours.
- Highly flexible and adaptable to frequent changes and busy schedules.
- Demonstrates the ability to contribute to and successfully deliver against policies, procedures, and set KPIs.
Special Note: This vacancy is for a recruitment drive in Cyprus. Interested candidates should apply online. Shortlisted candidates will receive an invitation email with venue, time, and date details 2-3 days before the assessment.