Cabin Crew Opportunity - Fly with Air Arabia (Austria Recruitment Drive)

Air Arabia is seeking enthusiastic and customer-focused individuals to join its cabin crew team. This is an exciting opportunity to represent Air Arabia as an ambassador, ensuring passenger safety, comfort, and loyalty while promoting a positive brand image. This recruitment drive is specifically for candidates available for assessments in Vienna, Austria.

Job Purpose:

The Cabin Crew member acts as Air Arabia’s ambassador, striving to achieve customer loyalty and promote a positive corporate image at all times by enhancing the overall customer experience. The role provides excellent customer service to all passengers while ensuring their safety and comfort throughout the complete flight cycle. The Cabin Crew member must be ready and fit to operate, ensuring productivity is in line with set measures and the company’s adopted policies and procedures.

Key Responsibilities:

Conduct: Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to acknowledge flight details, distribution of roles, targets, and security checks.
Safety Measures: Instructs passengers on safety procedures, ensuring their safety and comfort. Identifies safety and security risks and partners with the Cabin Supervisor to take remedial action according to Standard Operating Procedures (SOPs). Administers first aid to passengers when necessary. Informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions promptly.
Customer Service: Welcomes passengers and assists with boarding formalities. Enters necessary data into the aircraft log book per Air Arabia and GCAA/CAA procedures. Provides excellent customer service by attending to individual pre-bookings, requests, and needs. Identifies and assists passengers experiencing stress or difficulties according to policies and procedures. Contributes to maximizing on-board revenue and the "Charity Cloud" program by efficiently promoting on-board meals, products, and charity services, achieving individual and team targets. Ensures proper and secure handling of cash and credit card payments received for sales and donations.
Crosschecking and Reports: Performs pre-flight checks to ensure sufficient supplies, emergency equipment, and catering equipment. Reports any deficiencies to the Cabin Supervisor and/or Captain. Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided. Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff. Carries out post-flight briefings and assessment reports, providing objective evaluations of the Cabin Supervisor and reporting any problems or discrepancies. Accounts to the Cabin Supervisor for passenger conduct and carries out the duties of 'Cabin Supervisor' when designated. Maintains professional and safety knowledge by attending recurrent training, emergency procedures training, and educational workshops. Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.

Important Requirements:

Age: Between 20 to 33 years
Minimum Height: 160 cm (Female), 168 cm (Male)
Weight: Proportionate to age and height
Clear skin with no visible marks or tattoos while wearing the cabin crew uniform
Medically/Physically fit to perform Cabin Crew duties
Ability to swim with a flotation device

Qualifications:

Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus.
Training in First Aid, Safety, and Emergency Procedures is an added value.
Fit to fly, with good general health and no serious medical conditions or chronic diseases.
Proficient in Microsoft Office.
Fluent in written and spoken English.

Work Experience:

Fresh graduates are encouraged to apply.
Previous experience as cabin crew or in a customer service role in the Airlines/Aviation or hospitality industries is an added advantage.
An active cabin crew license is an advantage.
Capable of working in shift patterns and for extended working hours.
Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.