Air India | Flight Attendant

Job Overview

Air India seeks dynamic and service-oriented female Indian nationals to join its esteemed cabin crew team. This role is pivotal in ensuring passenger safety, security, and an unparalleled in-flight experience, reflecting world-class aviation standards.

Job Purpose

The primary objective of the Cabin Crew member is to ensure the safety, security, and comfort of all passengers. This includes delivering exceptional in-flight service, maintaining a professional demeanor, providing personalized guest care, and consistently enhancing the overall guest experience to meet and exceed global aviation benchmarks.

Key Accountabilities

• Ensure strict adherence to all pre-flight, in-flight, and post-flight safety and security protocols.
• Deliver superior in-flight service, offering comprehensive assistance to guests and catering to their specific needs.
• Proactively manage passenger comfort, adeptly resolving any complaints or concerns with professionalism and empathy.
• Conduct mandatory safety demonstrations and provide crucial assistance to passengers during emergency situations.
• Maintain seamless communication and coordination with flight crew and ground staff to ensure efficient flight operations.
• Embody the airline's brand by representing Air India positively and upholding its esteemed reputation and core values at all times.

Required Skills and Competencies

• Exemplify professionalism, courtesy, and cultural sensitivity in representing Air India.
• Ensure full compliance with all Directorate General of Civil Aviation (DGCA) regulations, maintaining current licenses and certifications.
• Exhibit a warm, approachable, and empathetic demeanor when interacting with passengers.
• Meet all mandated medical fitness standards essential for flying duties.
• Possess strong communication and interpersonal skills for effective passenger engagement.
• Demonstrate the ability to remain calm, composed, and decisive during critical emergency situations.
• Maintain up-to-date knowledge of service procedures, company policies, and current safety and security requirements.

Eligibility Criteria

Personal Attributes:

• Female Indian National.
• Must possess a current Indian passport, PAN card, and Aadhar card.
• Age between 18 and 27 years.
• Minimum height requirement: 155 cm.
• Weight: In proportion to height.
• Body Mass Index (BMI) Range: 18 to 22.
• Must be well-groomed with no visible tattoos while in uniform.
• Fluent in both English and Hindi.
• Vision: 6/6 (corrected or uncorrected).

Educational and Experience Requirements:

• Minimum Educational Qualification: Completion of Class 12 from a recognized board or university with a minimum of 50% marks.
• Experience: Freshers are eligible. Prior experience in customer service or the hospitality sector is advantageous. A preference will be given to candidates with 1-2 years of experience in customer service, hospitality, or aviation.