Cabin Crew / Flight Attendant
Job Purpose
The Cabin Crew acts as a key ambassador for the airline, dedicated to fostering customer loyalty and projecting a positive corporate image through the enhancement of the overall passenger experience. The role is central to providing exceptional customer service while rigorously ensuring the safety and comfort of all passengers throughout every stage of the flight. The incumbent must consistently maintain readiness and fitness to operate, adhering to set productivity measures and company policies and procedures.
Key Responsibilities
The Cabin Crew member performs a variety of critical duties, including:
- Ensuring punctual attendance, maintaining impeccable grooming standards, and ensuring personal fitness and legality for all assigned flights. Actively participates in pre-flight briefings to understand flight specifics, role distribution, security checks, boarding procedures, and performance targets.
- Instructing passengers on essential safety procedures to guarantee their security and comfort throughout the flight.
- Identifying and addressing potential safety and security risks, collaborating with the Cabin Supervisor to implement corrective actions in strict adherence to Standard Operating Procedures (SOPs).
- Providing necessary first aid assistance to passengers when required.
- Promptly reporting any irregularities or equipment malfunctions to the Cabin Supervisor, Flight Crew, and Captain as appropriate.
- Welcoming passengers warmly and assisting with boarding formalities. Accurately recording necessary data in the aircraft log book in accordance with internal procedures and relevant civil aviation authorities (GCAA/CAA) regulations.
- Delivering consistently high standards of customer service by attending to pre-bookings, individual requests, and passenger needs.
- Identifying and providing support to passengers experiencing stress or difficulties, following established policies and procedures outlined in the Operations Manual and other relevant instructions.
- Actively contributing to on-board revenue maximization and participation in charitable programs by effectively promoting meals, products, and charity initiatives, thereby achieving individual and team sales objectives.
- Ensuring secure and accurate handling of cash and credit card transactions from sales and donations.
- Conducting thorough pre-flight checks of supplies, emergency equipment, catering supplies, and other specified items before departure, reporting any deficiencies to the Cabin Supervisor and/or Captain.
- Assisting in overseeing cabin cleanliness during transit stops and confirming adequate re-catering and duty-free stock is available before the next flight segment.
- Ensuring an orderly and complete handover or takeover process of the cabin with catering, cleaning, or maintenance personnel.
- Participating in post-flight briefings and completing assessment reports as per adopted policies, providing objective feedback on the Cabin Supervisor, reporting flight discrepancies or problems, and managing the closing and sealing of duty-free containers.
- Reporting on passenger conduct to the Cabin Supervisor and undertaking Cabin Supervisor duties when designated by the Captain.
- Maintaining professional competence and safety knowledge through regular attendance at recurrent training, emergency procedures courses, and educational workshops, ensuring current license validity.
- Contributing collaboratively to team objectives, achieving allocated sales targets and performance goals.
Qualifications
- A Diploma or Higher Secondary Certificate is required. A diploma in Travel/Tourism is considered advantageous.
- Training certifications in First Aid, Safety, and Emergency Procedures are a valuable asset.
- Must be medically fit to fly with good general health, free from serious medical conditions or chronic diseases.
- Must possess a presentable appearance, demonstrate a friendly and cheerful disposition, and maintain a positive attitude even under pressure.
- Strong customer service orientation, with the ability to understand and respond effectively to passenger needs and requests.
- Proven ability to handle challenging situations and difficult customers professionally without compromising the corporate image.
- Highly focused, capable of identifying irregularities and managing threats and emergencies efficiently with a strong commitment to successful outcomes.
- Proactive, self-motivated, and demonstrates initiative with strong positive teamwork skills.
- Excellent verbal and written communication abilities.
- Exceptional time management and problem-solving skills.
- Proficiency in Microsoft Office suite.
- Fluency in English is essential. Proficiency in additional languages such as French, Arabic, Indian languages, Chinese, etc., is an advantage.
Work Experience
- Fresh graduates are encouraged to apply.
- Previous customer service experience within the Airline/Aviation or hospitality industries is considered a significant advantage.
- Prior Cabin Crew experience is a plus.
- Possession of an active cabin crew license is advantageous.
- Ability to work flexible shift patterns and potentially extended working hours.
- Demonstrates high flexibility and adaptability to frequent changes and demanding schedules.
- Proven ability to contribute effectively and successfully adhere to policies, procedures, and achieve set Key Performance Indicators (KPIs).