Cabin Crew Member
Special Note: This job posting is for an Open Day to be held in Dubai, UAE. Details will be posted three days prior to the event.
The Cabin Crew Member acts as an ambassador for Air Arabia, striving to cultivate customer loyalty and promote a positive corporate image. They are dedicated to enhancing the overall customer experience by providing excellent customer service while ensuring passenger safety and comfort throughout the entire flight. The Cabin Crew Member maintains readiness and fitness to operate, ensuring productivity aligns with established measures and the company's policies and procedures.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to acknowledge flight details, roles, targets, and security/boarding procedures.
- Instructs passengers on safety procedures to ensure their safety and comfort.
- Identifies safety and security risks and collaborates with the Cabin Supervisor for remedial action, adhering to Standard Operating Procedures (SOPs).
- Administers first aid to passengers as needed.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Welcomes passengers and assists with boarding formalities; enters necessary data into the aircraft logbook according to Air Arabia and GCAA/CAA procedures.
- Provides exceptional customer service by attending to passenger pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties, following Operations Manual guidelines and relevant instructions.
- Maximizes on-board revenue and "Charity Cloud" program contributions by effectively promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures the proper and secure handling of cash and credit card payments received from sales and donations.
- Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment; reports deficiencies to the Cabin Supervisor and/or Captain.
- Assists in ensuring thorough cleaning of the aircraft cabin at transit stations and adequate re-catering and duty-free product provisioning.
- Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Conducts post-flight briefings and assessment reports as per company policies and procedures, providing objective evaluations of the Cabin Supervisor and reporting flight problems or discrepancies and the closing/sealing of duty-free containers.
- Reports passenger conduct to the Cabin Supervisor and assumes the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains necessary professional and safety knowledge and competitiveness through recurrent training, emergency procedure training, and educational workshops, ensuring current licensure.
- Contributes to team success by accomplishing related results and achieving allocated sales targets and objectives.
Important Requirements:
- Age: 20 to 33 years.
- Minimum Height: 160 cm (Female), 170 cm (Male).
- Weight: Proportional to age and height.
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform.
- Medically/physically fit to perform Cabin Crew duties.
- Ability to swim with a flotation device.
Qualifications:
- Diploma or Higher Secondary Certificate (diploma in Travel/Tourism preferred).
- Training in First Aid, Safety, and Emergency Procedures is an advantage.
- Fit to fly with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Fluent in written and spoken English.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous cabin crew or customer service experience in the airlines/aviation/hospitality industries is an advantage.
- Active cabin crew license is an advantage.
- Capable of working in shifts and for extended hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.