Cabin Crew Member
An Air Arabia Cabin Crew Member serves as an ambassador for the airline, dedicated to cultivating customer loyalty and promoting a positive corporate image by enhancing the overall customer experience. The Cabin Crew Member delivers exceptional customer service to all passengers, ensuring their safety and comfort throughout the entire flight cycle. They must maintain readiness and fitness for duty, ensuring productivity aligns with established measures and company policies.
Key Responsibilities:
- Conduct: Ensures timely attendance, proper grooming, fitness, and legal compliance for assigned flights. Attends briefings to acknowledge flight details, role assignments, targets, security checks, and boarding procedures.
- Safety Measures: Instructs passengers on safety procedures, ensuring their safety and comfort at all times. Identifies potential safety and security risks and collaborates with the Cabin Supervisor to implement remedial actions according to Standard Operating Procedures (SOPs). Administers first aid to passengers when necessary. Informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions promptly.
- Customer Service: Welcomes passengers and assists with boarding formalities. Enters necessary data into the aircraft logbook according to Air Arabia and GCAA/CAA procedures. Provides consistently excellent customer service by addressing individual pre-bookings, requests, and needs. Identifies and supports passengers experiencing stress or difficulties, following established policies and procedures in the Operations Manual and other relevant instructions. Contributes to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, achieving individual and team targets. Ensures proper and secure handling of cash and credit card payments received for individual sales and donations.
- Crosschecking and Reports: Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified items are available before takeoff; reports any deficiencies to the Cabin Supervisor and/or Captain. Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before flying. Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff. Completes post-flight briefings and assessment reports according to established policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any flight problems or discrepancies, and ensures proper closing and sealing of duty-free containers. Reports on passenger conduct to the Cabin Supervisor and performs the duties of ‘Cabin Supervisor’ when designated by the Captain. Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops, ensuring a current license. Contributes to team success by achieving related results and allocated sales targets and objectives.
Important Requirements:
- Minimum Height: 160 cm (Female), 170 cm (Male)
- Weight: Proportionate to Age and Height
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform
- Medically and physically fit to perform Cabin Crew duties
- Ability to swim with a flotation device
Qualifications:
- Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is advantageous.
- Fit to fly, with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Fluent in written and spoken English.
Work Experience:
- Previous experience as a cabin crew member with an airline is required.
- Active cabin crew license is preferred.
- Capable of working in shifts and for extended hours.
- Highly flexible and adaptable to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.