Cabin Crew Opportunity - Air Arabia (Sofia, Bulgaria Recruitment Drive)
Air Arabia is conducting a recruitment drive in Sofia, Bulgaria. Interested candidates are encouraged to apply online. Shortlisted candidates will receive an invitation email with details regarding the venue, time, and date of the assessment, 2-3 days prior to the assessment date.
The Cabin Crew member acts as an ambassador for Air Arabia, striving to achieve customer loyalty and promote a positive corporate image by enhancing the overall customer experience. The role provides excellent customer service to all passengers while ensuring their safety and comfort throughout the entire flight cycle. The Cabin Crew member must be ready and fit to operate, ensuring productivity aligns with established measures and the company's adopted policies and procedures.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to acknowledge flight details, role distribution, targets, and security checks.
- Instructs passengers on safety procedures, ensuring their safety and comfort at all times.
- Identifies safety and security risks and collaborates with the Cabin Supervisor to take remedial action according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Informs the Cabin Supervisor, Flight Crew, and Captain promptly of any irregularities or malfunctions.
- Welcomes passengers and assists with boarding formalities; enters necessary data into the aircraft log book according to Air Arabia and GCAA/CAA procedures.
- Provides constant, excellent customer service by attending to individual pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties, following policies and procedures in the Operations Manual.
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures proper and secure handling of cash and credit card payments received for sales and donations.
- Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, and catering equipment; reports any deficiencies to the Cabin Supervisor and/or Captain.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided.
- Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Carries out post-flight briefings and assessment reports as per policies and procedures, providing objective evaluation of the Cabin Supervisor; reports any flight problems or discrepancies, and ensures the closing and sealing of duty-free containers.
- Reports to the Cabin Supervisor on passenger conduct; performs the duties of ‘Cabin Supervisor’ when designated by the Captain.
- Maintains necessary professional and safety knowledge and competitiveness by attending recurrent training, emergency procedures training, and educational workshops, ensuring a current license.
- Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
Important Requirements:
- Age: 20 to 30 years
- Minimum Height: 160 cm (Female), 168 cm (Male)
- Weight: Proportionate to Age and Height
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform
- Medically/Physically fit to perform Cabin Crew duties
- Ability to swim with a flotation device
Qualifications:
- Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Fit to fly, with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Language: Fluent in Written and Spoken English.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation or hospitality industries is an added value.
- Active cabin crew license is an advantage.
- Capable of working in shift patterns and for extended working hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.