Cabin Crew - Milan, Italy Recruitment Drive
Special Note
This recruitment drive is specifically for Cabin Crew positions based in Milan, Italy. Interested candidates are invited to apply online. Shortlisted applicants will receive an invitation via email, detailing the assessment venue, time, and date, approximately 2 to 3 days prior to the assessment.
Job Purpose
The Cabin Crew member serves as an ambassador for Air Arabia, dedicated to fostering customer loyalty and promoting a positive corporate image. This role involves enhancing the overall customer experience by providing exceptional service while meticulously ensuring passenger safety and comfort throughout all phases of flight. The successful candidate will maintain a high level of operational readiness and fitness, ensuring productivity aligns with company standards and adopted policies and procedures.
Key Responsibilities
Conduct
- Ensures punctual attendance, impeccable grooming, physical fitness, and compliance with all legal requirements for assigned flights.
- Actively participates in pre-flight briefings to confirm understanding of flight details, role distribution, performance targets, security protocols, and boarding procedures.
Safety Measures
- Provides clear instructions to passengers on all necessary safety procedures, ensuring their comfort and security at all times.
- Proactively identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement remedial actions in strict accordance with Standard Operating Procedures (SOPs).
- Administers first aid to passengers as required.
- Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain as appropriate.
Customer Service Excellence
- Extends a warm welcome to passengers and assists with boarding formalities, accurately entering necessary data into the aircraft logbook in adherence to Air Arabia and GCAA/CAA adopted procedures.
- Consistently delivers excellent customer service by diligently attending to passengers' individual pre-bookings, requests, and needs.
- Identifies and provides appropriate assistance to passengers experiencing stress or difficulties, following established policies and procedures detailed in the Operations Manual and other relevant instructions.
- Contributes to maximizing on-board revenue and participation in the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, thereby achieving individual and team sales targets.
- Ensures the proper and secure handling of all cash and credit card payments received from individual sales and donations.
Operational Oversight and Reporting
- Conducts thorough pre-flight checks to verify the sufficiency of supplies, emergency equipment, catering provisions, and other specified equipment prior to departure, reporting any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
- Assists in ensuring the thorough cleaning of the aircraft cabin at transit stations and verifies the provision of adequate re-catering and duty-free products before subsequent flights.
- Manages the orderly and complete handover and takeover of the cabin to and from catering, cleaning, and maintenance staff.
- Completes post-flight briefings and assessment reports in accordance with adopted policies and procedures, including providing objective evaluations of the Cabin Supervisor, reporting any flight-related problems or discrepancies, and ensuring the proper closing and sealing of duty-free containers.
- Reports to the Cabin Supervisor regarding passenger conduct and is prepared to assume the duties of Cabin Supervisor when designated by the Captain.
- Continuously enhances professional and safety knowledge and maintains competitiveness by attending recurrent training, emergency procedures training, educational workshops, and by ensuring a current cabin crew license.
- Contributes actively to team success by accomplishing assigned results and achieving allocated sales targets and objectives.
Important Requirements
- Age: Between 20 to 33 years.
- Minimum Height: 160 cm for female applicants, 170 cm for male applicants.
- Weight: Must be in proportion to age and height.
- Skin: Clear skin with no visible marks or tattoos while wearing the cabin crew uniform.
- Health: Medically and physically fit to perform all cabin crew duties.
- Swimming: Ability to swim with the aid of a flotation device.
Qualifications
Academic, Training, and Languages
- Education: A Diploma or Higher Secondary Certificate is required. A diploma in Travel or Tourism is considered an advantage.
- Training: Training in First Aid, Safety, and Emergency Procedures is an added value.
- Health: Must be fit to fly, possess good general health, and have no serious medical conditions or chronic diseases.
- Computer Skills: Proficiency in Microsoft Office applications.
- Language: Fluency in both written and spoken English is essential.
Work Experience
- Experience: Fresh graduates are strongly encouraged to apply. Previous experience as cabin crew or in a customer service role within the Airlines, Aviation, or Hospitality industries is highly valued.
- License: Possession of an active cabin crew license is an advantage.
- Availability: Capable of working in a shift pattern and extended hours as required.
- Adaptability: Demonstrates high flexibility and adaptability to frequent changes and demanding schedules.
- Performance: Proven ability to contribute effectively and successfully deliver against established policies, procedures, and Key Performance Indicators (KPIs).