Cabin Crew Opportunity - Milan Recruitment Drive
Special Note: This vacancy is part of a recruitment drive being held in Milan, Italy. Interested candidates are encouraged to apply online. Shortlisted applicants will receive an invitation email, 2-3 days prior to the assessment date, detailing the venue, time, and date.
Job Purpose:
The Cabin Crew member serves as an ambassador for Air Arabia, dedicated to cultivating customer loyalty and promoting a positive corporate image by enhancing the overall customer experience. He or she provides exceptional customer service to all passengers, ensuring their safety and comfort throughout the entire flight cycle. He or she must be ready and fit to operate, maintaining productivity in line with established measures and company policies and procedures.
Key Responsibilities:
- Conduct: Ensures timely attendance, proper grooming, fitness, and legal compliance for assigned flights. Attends briefings to acknowledge flight details, role assignments, targets, security checks, and boarding procedures.
- Safety Measures: Instructs passengers on safety procedures to guarantee their safety and comfort. Identifies safety and security risks and collaborates with the Cabin Supervisor to implement remedial actions according to Standard Operating Procedures (SOPs). Administers first aid to passengers as needed. Informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities and malfunctions promptly.
- Customer Service: Greets passengers and assists with boarding formalities, entering necessary data into the aircraft log book as per Air Arabia and GCAA/CAA procedures. Provides consistently excellent customer service by attending to individual pre-bookings, requests, and needs. Identifies and supports passengers experiencing stress or difficulties, following relevant policies and procedures in the Operations Manual and other instructions. Contributes to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, achieving individual and team targets. Ensures proper and secure handling of cash and credit card payments for individual sales and donations.
- Crosschecking and Reports: Conducts pre-flight checks to ensure adequate supplies, emergency equipment, catering equipment, and other specified equipment before takeoff. Reports any deficiencies to the Cabin Supervisor and/or Captain. Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided. Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff. Carries out post-flight briefing and assessment reports, providing objective evaluations of the Cabin Supervisor and reporting any problems or discrepancies on the flight, including closing and sealing of duty-free containers. Accounts to the Cabin Supervisor for passenger conduct. Fulfills the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains necessary professional and safety knowledge and competitiveness by attending recurrent training, emergency procedures training, and educational workshops, and by ensuring a current license. Contributes to team success by achieving related results and allocated sales targets and objectives.
Important Requirements:
- Age: 20 to 33 years.
- Minimum Height: 160 cm (Female), 170 cm (Male).
- Weight: Proportionate to Age and Height.
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform.
- Medically and physically fit to perform Cabin Crew duties.
- Ability to swim with the aid of a flotation device.
Qualifications:
- Diploma or Higher Secondary Certificate required; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is advantageous.
- Fit to fly with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Fluent in written and spoken English.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/Hospitality industries is an asset.
- Active cabin crew license is an advantage.
- Capable of working in shift patterns and for extended hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.