Cabin Crew / Flight Attendant (Recruitment Drive - Milan, Italy)
Location: Milan, Italy
Special Note:
This vacancy is for a recruitment drive being held in Milan, Italy. Interested candidates are invited to apply online. Shortlisted applicants will receive an invitation email containing details of the venue, time, and date, approximately 2-3 days before the assessment date.
About the Role:
The Cabin Crew member serves as an ambassador for Air Arabia, dedicated to fostering customer loyalty and promoting a positive brand image at all times. This role is pivotal in enhancing the overall passenger experience by providing exceptional customer service while ensuring passenger safety and comfort throughout the entire flight cycle. The incumbent is expected to maintain physical readiness and fitness for duty, operating in accordance with established company policies and procedures to ensure productivity aligns with set measures.
Key Responsibilities:
- Ensures punctuality, adheres to grooming standards, maintains physical fitness, and confirms legal readiness for assigned flights. Participates actively in pre-flight briefings to understand flight details, role distribution, targets, security checks, and boarding procedures.
- Educates passengers on crucial safety procedures, prioritizing their safety and comfort throughout the flight.
- Proactively identifies safety and security risks and collaborates with the Cabin Supervisor to implement corrective actions in line with Standard Operating Procedures (SOPs).
- Provides necessary first aid assistance to passengers when required.
- Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain, as appropriate.
- Warmly welcomes passengers and facilitates smooth boarding processes, entering necessary data into the aircraft log book according to Air Arabia and regulatory (GCAA/CAA) procedures.
- Consistently delivers outstanding customer service by attending to individual passenger pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties, adhering to corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
- Actively contributes to maximizing on-board revenue and the “Charity Cloud” program by effectively promoting on-board meals, products, and charity services, thereby achieving individual and team sales targets.
- Ensures the proper and secure handling of cash and credit card payments received from individual sales and donations managed by the crew member.
- Conducts thorough pre-flight checks to verify sufficient supplies, emergency equipment, catering equipment, and other specified items are on board before take-off. Reports any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
- Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty-free products are provided before subsequent flights.
- Ensures an orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Carries out post-flight briefings and assessment reports according to adopted policies and procedures, providing objective evaluations of the Cabin Supervisor, reporting flight problems or discrepancies, and managing the closing and sealing of duty-free containers.
- Reports on passenger conduct to the Cabin Supervisor and is prepared to assume the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains essential professional knowledge and safety standards by attending recurrent training, emergency procedures training, and educational workshops, and ensuring the currency of licenses.
- Contributes effectively to team objectives and achieves assigned sales targets.
Requirements:
- Age between 20 to 33 years.
- Minimum Height: 160 cm (Female), 170 cm (Male).
- Weight should be in proportion to Age and Height.
- Clear skin with no visible marks or tattoos when wearing the cabin crew uniform.
- Medically and physically fit to perform all Cabin Crew duties.
- Ability to swim with the aid of a flotation device.
Qualifications (Academic, Training, Languages):
- A Diploma or Higher Secondary Certificate is required; a diploma in Travel/Tourism is considered advantageous.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Must be fit to fly with good general health, free from serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Language: Must be fluent in both written and spoken English.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role within the Airlines/Aviation or Hospitality industries is considered an added value.
- Holding an active cabin crew license is an advantage.
- Capable of working in a shift pattern, including extended working hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Proven ability to contribute and successfully deliver against policies, procedures, and set Key Performance Indicators (KPIs).