Cabin Crew - Recruitment Drive in Milan, Italy

Air Arabia is seeking dedicated and professional individuals to join its Cabin Crew team. This vacancy is specifically for a recruitment drive being held in Milan, Italy. Interested candidates are invited to apply online. Shortlisted applicants will receive an invitation email with details regarding the assessment venue, date, and time approximately 2-3 days prior to the assessment.

Job Summary

The Cabin Crew member serves as a key ambassador for Air Arabia, committed to fostering customer loyalty and promoting a positive airline image at all times. This role is vital in enhancing the overall passenger experience by providing consistently excellent customer service while ensuring the safety and comfort of all passengers throughout the entire flight cycle. The Cabin Crew member is expected to maintain readiness and physical fitness for flight duties, ensuring productivity aligns with established measures and company policies and procedures.

Key Responsibilities

The Cabin Crew member's duties include, but are not limited to:

Ensuring punctual attendance for assigned flights, maintaining impeccable grooming standards, physical fitness, and compliance with all regulatory requirements.
Attending pre-flight briefings to remain informed of flight details, assigned roles, targets, security checks, and boarding procedures.
Instructing passengers comprehensively on safety procedures to be followed, ensuring their safety and comfort throughout the flight.
Identifying potential safety and security risks onboard and collaborating with the Cabin Supervisor to implement remedial actions in accordance with Standard Operating Procedures (SOPs).
Administering first aid to passengers requiring medical assistance.
Promptly informing the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions observed.
Warmly welcoming passengers and assisting with boarding formalities, including entering necessary data into the aircraft log book in compliance with Air Arabia and GCAA/CAA procedures.
Providing continuous excellent customer service by attending to individual passenger needs, including pre-bookings and special requests.
Identifying and assisting passengers experiencing stress or difficulties, following procedures detailed in the Operations Manual and other relevant instructions.
Actively contributing to maximizing on-board revenue through efficient promotion and sales of on-board meals, products, and participation in the "Charity Cloud" program, thereby achieving individual and team targets.
Ensuring the proper and secure handling of cash and credit card payments received for sales and donations.
Conducting thorough pre-flight checks to ensure sufficient supplies, emergency equipment, catering provisions, and other specified equipment are present before departure, reporting any deficiencies to the Cabin Supervisor or Captain.
Assisting in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided for subsequent sectors.
Ensuring an orderly and complete handover or takeover of the cabin to/from catering, cleaning, and maintenance staff.
Carrying out post-flight briefings and assessment reports as per adopted policies and procedures, including providing objective evaluations, reporting problems or discrepancies, and sealing duty-free containers.
Reporting on passenger conduct to the Cabin Supervisor and fulfilling the duties of a Cabin Supervisor when designated by the Captain.
Maintaining a high level of professional and safety knowledge by attending recurrent training, emergency procedures training, and educational workshops, and ensuring the validity of their license.
Contributing to team efforts by accomplishing related results and achieving allocated sales targets and objectives.

Candidate Requirements

Age between 20 and 33 years.
Minimum height of 160 cm for females and 170 cm for males.
Weight must be in proportion to age and height.
Possess clear skin with no marks or tattoos that would be visible when wearing the cabin crew uniform.
Must be medically and physically fit to perform Cabin Crew duties.
Ability to swim with the aid of a flotation device.

Qualifications (Academic, training, languages)

Minimum qualification of a Diploma or Higher Secondary Certificate is required; a Diploma in Travel/Tourism is considered a plus.
Training in First Aid, Safety, and Emergency Procedures is an added value.
Must be fit to fly, possess good general health, and have no serious medical conditions or chronic diseases.
Proficiency in Microsoft Office is necessary.
Must be fluent in both written and spoken English.

Work Experience

Fresh graduates are encouraged to apply.
Previous experience as cabin crew or in a customer service role within the Airlines, Aviation, or Hospitality Industries is considered an added value.
Possession of an active cabin crew license is advantageous.
Must be capable of working effectively in shift patterns and for extended hours.
Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
Exhibits the ability to contribute effectively and successfully deliver against established policies, procedures, and Key Performance Indicators (KPIs).