Air Arabia | Flight Attendant

Overview

A recruitment drive is being held in Milan, Italy, for the Cabin Crew position. Interested candidates are invited to apply online. Shortlisted applicants will receive an invitation email containing details regarding the venue, time, and date approximately 2-3 days prior to the assessment.

Job Purpose

The Cabin Crew member serves as an ambassador for Air Arabia, aiming to cultivate customer loyalty and project a positive corporate image. This is achieved by consistently enhancing the overall customer experience. The role involves providing excellent customer service to all passengers while ensuring their safety and comfort throughout the entire flight cycle. The crew member is expected to be ready and fit for duty, maintaining productivity in line with established measures and company policies and procedures.

Key Responsibilities

Conduct:

1. Ensures timely attendance, professional grooming, personal fitness, and legal readiness for assigned flights.
2. Participates in the pre-flight briefing to confirm understanding of flight details, role distribution, targets, security checks, boarding procedures, and other relevant information.

Safety Measures:

1. Instructs passengers on safety procedures to ensure their safety and comfort at all times.
2. Identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement corrective actions according to Standard Operating Procedures (SOPs).
3. Administers first aid to passengers when necessary.
4. Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain as appropriate.

Customer Service:

1. Welcomes passengers and assists with boarding formalities.
2. Enters required data into the aircraft log book in accordance with Air Arabia and GCAA/CAA adopted procedures.
3. Provides consistently excellent customer service by attending to individual passenger pre-bookings, requests, and needs.
4. Identifies and assists passengers experiencing stress or difficulties, adhering to the policies and procedures outlined in the Operations Manual and other relevant instructions.
5. Contributes to maximizing on-board revenue and participation in the “Charity Cloud” program through effective promotion of on-board meals, products, and charity services, thereby achieving individual and team sales targets.
6. Ensures the proper and secure handling of cash and credit card payments received from individual sales and donations.

Crosschecking and Reports:

1. Conducts pre-flight checks to verify sufficient supplies, emergency equipment, catering equipment, and other specified equipment before departure. Reports any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
2. Assists in ensuring the aircraft cabin is thoroughly cleaned during transit and that adequate re-catering and duty-free products are available before the next flight segment.
3. Ensures an orderly and complete handover/takeover of the cabin from/to catering, cleaning, and/or maintenance staff.
4. Carries out post-flight briefings and completes assessment reports as per adopted policies and procedures. This includes providing an objective evaluation of the Cabin Supervisor, reporting any flight problems or discrepancies, and managing the closing and sealing of duty-free containers.
5. Reports on passenger conduct to the Cabin Supervisor.
6. Performs the duties of 'Cabin Supervisor' when designated by the Captain.
7. Maintains necessary professional and safety knowledge by attending recurrent training, emergency procedures training, educational workshops, and ensuring their license remains current.
8. Contributes to the team effort by achieving related results and meeting allocated sales targets and objectives.

Important Requirements

• Age: Between 20 and 33 years.
• Minimum Height: 160 cm (Female), 170 cm (Male).
• Weight: Must be in proportion to Age and Height.
• Skin must be clear with no visible marks or tattoos when wearing the cabin crew uniform.
• Medically and physically fit to perform Cabin Crew duties.
• Ability to swim with the aid of a flotation device.

Qualifications (Academic, Training, Languages)

• A Diploma or Higher Secondary Certificate is acceptable. A diploma in Travel/Tourism is considered advantageous.
• Training in First Aid, Safety, and Emergency Procedures is an added value.
• Must be fit to fly, possess good general health, and have no serious medical conditions or chronic diseases.
• Proficiency in Microsoft Office is required.
• Fluent proficiency in both written and spoken English is mandatory.

Work Experience

• Fresh graduates are encouraged to apply for this role.
• Previous experience as Cabin Crew or in a customer service role within the Airlines, Aviation, or Hospitality Industries is considered an added value.
• Possession of an active cabin crew license is an advantage.
• Must be capable of working on a shift pattern and for extended hours.
• Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
• Exhibits the ability to contribute effectively and successfully meet established policies, procedures, and Key Performance Indicators (KPIs).