Cabin Crew Opportunity - Madrid, Spain
Special Note: This vacancy is part of a recruitment drive being held in Madrid, Spain. Interested candidates are encouraged to apply online. Shortlisted applicants will receive an invitation email with details regarding the venue, time, and date of the assessment approximately 2-3 days prior to the event.
Job Purpose:
The Cabin Crew member acts as an ambassador for Air Arabia, striving to cultivate customer loyalty and promote a positive corporate image by enhancing the overall customer experience. He/She provides exceptional customer service to all passengers while ensuring their safety and comfort throughout the entire flight. The ideal candidate will be prepared and fit to operate, ensuring productivity aligns with established measures and company policies and procedures.
Key Responsibilities:
- Conduct: Ensures timely attendance, proper grooming, fitness, and legal compliance for assigned flights. Attends briefings to acknowledge flight details, role distribution, targets, and security/boarding procedures.
- Safety Measures: Instructs passengers on safety procedures, ensuring their safety and comfort at all times. Identifies and addresses safety and security risks in partnership with the Cabin Supervisor, adhering to Standard Operating Procedures (SOPs). Administers first aid to passengers when necessary. Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Customer Service: Welcomes passengers and assists with boarding formalities, entering necessary data into the aircraft log book as per Air Arabia and GCAA/CAA procedures. Provides consistently excellent customer service by addressing individual pre-bookings, requests, and needs. Identifies and assists passengers experiencing stress or difficulties, adhering to relevant policies and procedures outlined in the Operations Manual. Contributes to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, thereby achieving individual and team targets. Ensures the proper and secure handling of cash and credit card payments received for sales and donations.
- Crosschecking and Reports: Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified items, reporting any deficiencies to the Cabin Supervisor and/or Captain. Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before flight. Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff. Carries out post-flight briefings and assessment reports according to established policies and procedures, providing objective evaluations of the Cabin Supervisor, and reporting any problems or discrepancies on the flight, including the closing and sealing of duty-free containers. Accounts to the Cabin Supervisor for passenger conduct and performs the duties of 'Cabin Supervisor' when designated by the Captain. Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license. Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
Important Requirements:
- Age: 20 to 30 years
- Minimum Height: 160 cm (Female), 168 cm (Male)
- Weight: Proportional to age and height
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform
- Medically/Physically fit to perform Cabin Crew duties
- Ability to swim with the aid of a flotation device
Qualifications:
- Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Fit to fly with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Language: Fluent in written and spoken English.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role within the Airlines/Aviation/Hospitality industries is considered an asset.
- An active cabin crew license is an advantage.
- Capable of working in shift patterns and for extended working hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.