Air Arabia | Flight Attendant

Air Arabia is conducting a recruitment drive for Cabin Crew / Flight Attendant positions in Madrid, Spain. Interested candidates are invited to apply online. Shortlisted applicants will receive an email invitation containing details regarding the venue, time, and date of the assessment, typically 2-3 days prior.

The Cabin Crew member serves as a key ambassador for Air Arabia, striving to cultivate customer loyalty and consistently promote a positive corporate image. This is achieved by enhancing the overall customer experience throughout the flight cycle. The role demands the provision of excellent customer service to all passengers while simultaneously ensuring their safety and comfort at all times. Cabin Crew members must be prepared and fit for duty, operating efficiently in line with established performance measures and company policies and procedures.

The successful candidate will be responsible for a range of duties including:

Conduct:

• Ensuring timely attendance for flights, maintaining proper grooming standards, physical fitness, and the necessary legality for duty.
• Attending pre-flight briefings to confirm awareness of flight details, assigned roles, sales targets, security checks, and boarding procedures.

Safety Measures:

• Instructing passengers on essential safety procedures to guarantee their security and comfort throughout the flight.
• Identifying potential safety and security risks and collaborating with the Cabin Supervisor to implement corrective actions according to Standard Operating Procedures (SOPs).
• Administering first aid to passengers as required.
• Promptly reporting any irregularities or equipment malfunctions to the Cabin Supervisor, Flight Crew, or Captain.

Customer Service:

• Greeting passengers and assisting with boarding formalities; accurately entering necessary data into the aircraft log book in compliance with Air Arabia and GCAA/CAA procedures.
• Providing consistent, high-quality customer service by attending to passenger pre-bookings, individual requests, and needs.
• Identifying and assisting passengers who may be experiencing stress or difficulties, adhering to relevant policies and procedures outlined in the Operations Manual and other instructions.
• Contributing to maximizing on-board revenue and supporting the “Charity Cloud” program through the effective promotion of on-board meals, products, and charity initiatives, thereby achieving individual and team sales targets.
• Ensuring the proper and secure handling of cash and credit card payments received for sales and donations managed by the individual.

Crosschecking and Reports:

• Conducting pre-flight checks to confirm the availability of sufficient supplies, emergency equipment, catering provisions, and other specified items before take-off; reporting any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
• Assisting in ensuring the aircraft cabin is thoroughly cleaned during transit stops and that adequate re-catering and duty-free products are loaded before subsequent flights.
• Ensuring an orderly and complete handover or takeover of the cabin from or to catering, cleaning, and/or maintenance staff.
• Performing post-flight briefings and completing assessment reports in accordance with company policies and procedures; this includes providing objective evaluations, reporting flight issues or discrepancies, and ensuring the proper closing and sealing of duty-free containers.
• Providing an account to the Cabin Supervisor regarding passenger conduct; performing the duties of Cabin Supervisor when designated by the Captain.
• Maintaining professional competency and safety knowledge by attending recurrent training, emergency procedures training, and educational workshops, and ensuring the validity of any required licenses.
• Contributing to team objectives by achieving related results and meeting allocated sales targets.