Cabin Crew Recruitment - Madrid, Spain
Air Arabia is conducting a recruitment drive in Madrid, Spain. Interested candidates are encouraged to apply online. Shortlisted candidates will receive an invitation email with details of the venue, time, and date approximately 2-3 days before the assessment date.
Job Purpose
The Cabin Crew member acts as an ambassador for Air Arabia, striving to achieve customer loyalty and promote a positive corporate image by enhancing the overall customer experience. They provide excellent customer service to all passengers while ensuring their safety and comfort throughout the complete flight cycle. They must be ready and fit to operate, ensuring productivity is in line with set measures and the company's adopted policies and procedures.
Key Responsibilities
Conduct:
- Ensures timely attendance, proper grooming, fitness, and legality for assigned flights.
- Attends briefings to acknowledge flight details, distribution of roles, targets, and security checks for boarding procedures.
Safety Measures:
- Instructs passengers on safety procedures to ensure their safety and comfort at all times.
- Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Informs the Cabin Supervisor, Flight Crew, and Captain, as appropriate, of any irregularities or malfunctions promptly.
Customer Service:
- Welcomes passengers and assists with boarding formalities, entering necessary data into the aircraft logbook as per Air Arabia and GCAA/CAA adopted procedures.
- Provides constant excellent customer service by attending to individual pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties in accordance with the Operations Manual and other relevant instructions.
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by efficiently promoting on-board meals, products, and charity services, thereby achieving individual and team targets.
- Ensures proper and secure handling of cash and credit card payments received against individual sales and donations.
Crosschecking and Reports:
- Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, and catering equipment prior to take-off, and provides reports for any deficiencies to the Cabin Supervisor and/or Captain as needed.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before flying.
- Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Carries out post-flight briefing and assessment reports as per adopted policies and procedures, providing objective evaluation of the Cabin Supervisor and reports any problems or discrepancies on the flight, including closing and sealing of duty-free containers.
- Accounts to the Cabin Supervisor for passenger conduct and carries out the duties of ‘Cabin Supervisor’ when designated by the Captain.
- Maintains necessary professional and safety knowledge by attending recurrent training, emergency procedures training, and educational workshops, ensuring a current license.
- Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
Important Requirements
- Age: Between 20 to 30 years
- Minimum Height: 160 cm (Female), 168 cm (Male)
- Weight: Proportionate to Age and Height
- Clear skin with no marks or tattoos visible while wearing the cabin crew uniform
- Medically/Physically fit to perform Cabin Crew duties
- Ability to swim with the aid of a flotation device
Qualifications
- Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Fit to fly, with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Language: Fluent in Written and Spoken English.
Work Experience
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/Hospitality industries is an added advantage.
- An active cabin crew license is an advantage.
- Capable of working in shift patterns and for extended working hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.