Cabin Crew
This vacancy is part of a recruitment drive in Azerbaijan. Candidates must be available for assessments in Azerbaijan.
The Cabin Crew member serves as an ambassador for Air Arabia, striving to cultivate customer loyalty and promote a positive corporate image by enhancing the overall customer experience. He/She provides excellent customer service to all passengers, ensuring their safety and comfort throughout the entire flight cycle. The Cabin Crew member must maintain readiness and fitness for duty, ensuring productivity aligns with established measures and company policies.
Key Responsibilities:
- Conduct: Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to acknowledge flight details, role distribution, targets, and security checks.
- Safety Measures: Instructs passengers on safety procedures, ensuring their safety and comfort. Identifies safety and security risks, collaborating with the Cabin Supervisor to implement remedial action per Standard Operating Procedures (SOPs). Administers first aid to passengers when necessary. Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Customer Service: Welcomes passengers and assists with boarding formalities, entering necessary data into the aircraft log book. Provides excellent customer service by addressing individual pre-bookings, requests, and needs. Identifies and assists passengers experiencing stress or difficulties in accordance with policies and procedures detailed in the Operations Manual. Maximizes on-board revenue and the "Charity Cloud" program by promoting on-board meals, products, and charity services, achieving individual and team targets. Ensures proper and secure handling of cash and credit card payments received for sales and donations.
- Crosschecking and Reports: Performs pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment. Reports any deficiencies to the Cabin Supervisor and/or Captain. Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided. Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff. Completes post-flight briefing and assessment reports, providing objective evaluation of the Cabin Supervisor and reporting any problems or discrepancies. Accounts to the Cabin Supervisor for passenger conduct and assumes the duties of 'Cabin Supervisor' when designated by the Captain. Maintains professional and safety knowledge by attending recurrent trainings, emergency procedures trainings, and educational workshops. Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
Important Requirements:
- Age: Between 20 to 33 years
- Minimum Height: 160 cm (Female), 168 cm (Male)
- Weight: Proportionate to Age and Height
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform.
- Medically/Physically fit to perform Cabin Crew duties
- Ability to swim with the aid of a flotation device
Qualifications:
- Diploma or Higher Secondary Certificate is required; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is an advantage.
- Fit to fly with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Fluent in written and spoken English.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/Hospitality industries is an advantage.
- Active cabin crew license is an advantage.
- Capable of working in shift patterns and for extended working hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.