Leader Crew Culture Brisbane (Inflight Experience)
Virgin Australia, renowned for its unique approach to air travel, is seeking a dynamic and experienced Leader Crew Culture Brisbane to join its Inflight Experience team. As a leader, you will be responsible for guiding, supporting, and developing a team of dedicated customer service professionals, ensuring excellence in cabin operations and delivering exceptional customer experiences.
About Virgin Australia Group
At Virgin Australia, we believe in making flying better than just "nice." We strive to create memorable experiences for our customers and empower our team members to be their best selves. Our commitment to diversity and inclusion fuels our ambitions and inspires us to be a brand that truly reflects the world we live in.
Key Responsibilities:
- Lead and inspire a team of approximately 130 team members across cabin operations.
- Partner with Customer Experience Managers to ensure that the Virgin Australia experience is consistently delivered.
- Proactively manage the health and well-being of all team members, fostering a supportive and inclusive work environment.
- Collaborate with leaders and People Partners to achieve positive outcomes on all people-related matters.
- Develop and monitor team member performance in alignment with Virgin Australia's strategic vision and purpose, taking proactive steps to enhance performance.
- Drive motivation and engagement, cultivating an environment of strong teamwork and shared success.
- Respond effectively and provide solutions-focused approaches to emerging people matters that may impact operational efficiency.
Essential Qualifications and Experience:
- Minimum Year 12 qualifications or equivalent.
- Proven leadership experience in leading large, diverse teams within a fast-paced business environment.
- Demonstrated ability to lead and motivate remote workforces to achieve positive personal and business outcomes.
- Experience in aviation, specifically in cabin operations.
- Trusted people leadership capability with a strong track record of building and nurturing high-performing teams.
- Demonstrated ability to effectively influence and engage business leaders.
- High emotional intelligence, with the capacity to read, monitor, and understand behaviors to affect positive outcomes.
- Ability to drive positive customer outcomes through a large, diverse workforce.
- Visible leadership style that inspires and motivates others.
- Strong understanding of working within the scope of Enterprise Bargaining Agreements.
- Comprehensive knowledge of change management principles, techniques, and tools.
Benefits and Perks:
Virgin Australia is committed to the well-being of its employees, offering a comprehensive package of benefits and perks, including:
- Discounted flights for you and your loved ones, including $1000 worth of travel credits per year.
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide.
- Reduced rates on hospitality, retail, technology, beauty, and wellness services.
- Free counseling and access to a wellbeing app to support your physical, mental, social, and financial health.
- "Dress for Your Day" policy, allowing you to choose attire that reflects the type of work you perform and the day ahead.
Diversity and Inclusion:
At Virgin Australia, we believe that everyone deserves a place where they feel valued and respected. We encourage applications from Indigenous Australians, people with disability, individuals from diverse cultural backgrounds, members of the LGBTQI+ community, and all those who share our passion for creating a welcoming and inclusive environment.
Ready to join our team?
If you are a passionate and experienced leader who is ready to make a difference in the lives of our team members and our customers, we encourage you to apply.