Flight Attendant
United Airlines is seeking enthusiastic and dedicated individuals to join its team as Flight Attendants. As a member of the inflight crew, the Flight Attendant plays a crucial role in ensuring the safety, security, and comfort of passengers while providing exceptional customer service. This position offers the unique opportunity to travel the world, explore new cultures, and create memorable experiences for every customer, every flight, every day.
The Flight Attendant upholds the highest levels of safety and security standards. He or she demonstrates a "People-First" demeanor, adapting to various customer-facing scenarios with optimism and positivity. Direct engagement with customers through outstanding interpersonal skills, sound judgment, and the ability to resolve issues with understanding, compassion, and grace are essential. The Flight Attendant influences customer loyalty through excellent service and represents United with pride and distinction.
Flexibility is paramount, as Flight Attendants must be available for global assignments 24/7, including nights, weekends, holidays, and extended hours. They fulfill reserve assignments on short notice and may be away from their base for extended periods. Dependability and timeliness are critical to the success of the role and to meeting customer expectations. A consistent track record of working independently and as part of a team is essential.
Qualifications and Requirements:
- Must be 21 years of age or older at the time of application.
- High school graduate or GED; 2 or more years of college preferred.
- At least one year of customer service experience in the service industry (such as retail, hospitality, food, teaching/education, aviation, or social service).
- Must be able to speak in a clear, concise, and organized manner, loudly enough to be heard in an emergency.
- Ability to speak, read, write, and understand English fluently.
- Must be able to read and speak Italian fluently.
- Ability to hear all types and ranges of sound.
- Effectively communicate in the event of high-stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
- Professional appearance, excellent grooming standards, and willingness to follow uniform, hair, tattoo, and piercing guidelines. Tattoos are NOT permitted on the head, hands, or neck, including behind the ear. Visible tattoos on arms, wrists, legs, and feet may not be larger than a credit card (3.5 inches long x 2.24 inches wide) or must be covered with standard uniform pieces. Visible tattoos must not be offensive.
- Decorative covers, adornments, and/or jewelry on teeth or in the mouth are not permitted.
- Ability to proficiently operate electronic devices (phones, tablets, laptops, etc.).
- Must possess a valid passport with at least 18 months of validity remaining.
- Current physical possession of valid U.S. passport book or foreign passport book with applicable visas and eligibility to travel globally without restrictions.
- Ability to travel to and from all countries United serves without any restrictions.
- Ability to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage to overhead bin or window exit), and push and pull a beverage cart (up to 250 lbs.).
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on.
- Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened.
- Required to serve and/or sell food and beverages (including alcohol) in a diligent and professional manner.
- Must be legally authorized to work in the United States.
- Must be willing and able to work a flexible schedule in support of United’s 24/7 operation (weekdays, weekends, holidays, etc.).
- Must successfully complete an evacuation drill in the water (pool) during training.
- Must be willing to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
- Must be able to pass DOT/FAA pre-employment and randomized drug screens. Medical and recreational marijuana is prohibited.
- Must be able to pass a 10-year background check, including criminal background history, that does not prohibit travel to or from anywhere United flies.
Compensation and Benefits:
United Airlines offers a competitive compensation package, including:
- Starting hourly flight pay of $28.88/hour with top of base scale at $67.11/hour.
- Seniority-based pay increases.
- Additional compensation for language skills, lead positions, and international trips.
- Competitive benefits, including medical, dental, and vision insurance, 401(k), vacation, and sick time.
- Flight privileges for employee, family, and friends.
- Inclusive uniform standards.
- During training, United provides a $140/week stipend, along with accommodations, breakfast, and lunch.
- Successful training graduates will receive a $1,000 bonus.
New Flight Attendants will begin their career with a 6.5-week training program in Houston, TX, learning United safety and customer service standards. Upon successful completion of training, they will be assigned to one of seven hubs – Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles, or one of United's other flight attendant base locations (relocation funds not provided).
United Airlines is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, or other protected status as required by applicable law.