Flight Attendant
United Airlines is seeking dedicated and passionate individuals to join its team as Flight Attendants. As a Flight Attendant, the individual plays a crucial role in ensuring the safety, comfort, and well-being of passengers while delivering exceptional customer service. He or she will join a global team of over 100,000 professionals united by a shared passion for aviation. This role offers the unique opportunity to travel the world, explore new cultures, and create memorable experiences for passengers on every flight.
The Flight Attendant upholds the highest levels of safety standards and embodies a "People-First" approach. He or she demonstrates outstanding interpersonal skills, sound judgment, and the ability to resolve issues with understanding, compassion, and grace. The Flight Attendant represents United Airlines with pride and distinction, influencing customer loyalty through excellent service. The individual must be flexible and available for global assignments 24/7, including nights, weekends, holidays, and extended hours. Dependability and timeliness are critical for success in this role.
Responsibilities:
- Ensure the highest levels of safety and security for passengers.
- Adapt and respond effectively to diverse customer-facing scenarios.
- Provide exceptional customer service with optimism and positivity.
- Engage directly with customers, utilizing strong interpersonal skills to resolve issues with understanding and compassion.
- Represent United Airlines with pride and professionalism.
- Be available for global assignments on a 24/7 basis, including nights, weekends, holidays, and extended hours.
- Fulfill reserve assignments on short notice and be away from base for extended periods.
- Work independently and as part of a team.
Qualifications:
- Must be 21 years of age or older at the time of application.
- High school graduate or GED equivalent; 2 or more years of college preferred.
- At least one year of customer service experience in the service industry (retail, hospitality, food, teaching/education, aviation, social service, etc.).
- Ability to speak in a clear, concise, and organized manner, loud enough to be heard in an emergency.
- Ability to speak, read, write, and understand English fluently.
- Must be able to read and speak German fluently.
- Ability to hear all types and ranges of sound.
- Effectively communicate in high-stress situations, such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
- Professional appearance, excellent grooming standards, and willingness to adhere to uniform, hair, tattoo, and piercing guidelines. Tattoos are NOT permitted on the head, hands, or neck, including behind the ear. Visible tattoos on arms, wrists, legs, and feet must meet size and content restrictions.
- Decorative covers, adornments, and/or jewelry on teeth or in the mouth are not permitted.
- Proficiency in operating electronic devices (phones, tablets, laptops, etc.).
- Possession of a valid passport prior to application with 18 months validity remaining prior to its expiration.
- Ability to travel to and from all countries United serves without restrictions.
- Ability to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (luggage), and push/pull beverage carts (up to 250 lbs).
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on.
- Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened.
- Ability to serve and/or sell food and beverages (including alcohol).
- Must be legally authorized to work in the United States.
- Willingness and ability to work a flexible schedule in support of United’s 24/7 operation.
- Successful completion of an evacuation drill in the water (pool) during training.
- Willingness to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
- Ability to pass DOT/FAA pre-employment and randomized drug screens. Medical and recreational marijuana is prohibited.
- Ability to pass a 10-year background check.
Compensation and Benefits:
- Starting hourly flight pay of $28.88/hour with top of base scale at $67.11/hour.
- Seniority-based pay increases and additional compensation for language skills, lead positions, and international trips.
- Competitive benefits package, including medical, dental, and vision insurance, 401(k), vacation, and sick time.
- Flight privileges for employee, family, and friends on a stand-by basis.
- During training, United provides a $140/week stipend, accommodations, breakfast, and lunch.
- $1,000 bonus upon successful completion of training.
- Inclusive uniform standards.
Training:
To commence his or her career, the individual will undergo a 6.5-week training program in Houston, TX, where he or she will learn United's safety and customer service standards. Upon successful completion of training, the individual will be welcomed aboard as a full-time employee and assigned to one of United's hub locations.
United Airlines is an Equal Opportunity Employer.