Flight Attendant
United Airlines is seeking dedicated individuals to join its team of over 28,000 active flight attendants. This role offers a unique opportunity to see the world while working for the world's largest airline with the most expansive network. United Airlines is growing faster than ever and is committed to reinventing the aviation industry, from the planes it flies to the people who fly them. As a member of this global team, the flight attendant will contribute a shared passion and diverse skills to lead the way forward.
The flight attendant is responsible for ensuring the highest levels of safety and providing exceptional customer service on every flight. He or she will adapt to different customer-facing scenarios with optimism and positivity, resolving issues with understanding, compassion, and grace. Representing United Airlines with pride and distinction, the flight attendant will influence customer loyalty through excellent service and create memorable experiences for every customer, every flight, every day.
Flexibility is key, as flight attendants must be available for global assignments 24/7, including nights, weekends, holidays, and extended hours. The flight attendant will fulfill reserve assignments on short notice and be away from their base for days at a time. Dependability and timeliness are critical to success in this role.
Responsibilities:
- Ensure the highest levels of safety.
- Adapt and respond to diverse customer needs with optimism and positivity.
- Resolve issues with understanding, compassion, and grace.
- Influence customer loyalty through excellent service.
- Represent United Airlines with pride and distinction.
- Be available for global assignments 24/7, including nights, weekends, holidays, and extended hours.
- Fulfill reserve assignments on short notice.
- Maintain dependability and timeliness.
Qualifications and Requirements:
- Must be 21 years of age or older at the time of application.
- High school graduate or GED; 2 or more years of college preferred.
- At least one year of customer service experience in the service industry (retail, hospitality, food, teaching/education, aviation, social service).
- Must be able to speak in a clear, concise, and organized manner, loud enough to be heard in an emergency.
- Ability to speak, read, write, and understand English fluently.
- Ability to speak, read, write, and understand Dutch fluently.
- Ability to hear all types and ranges of sound.
- Effectively communicate in high-stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
- Professional appearance, excellent grooming standards, and willingness to follow uniform, hair, tattoo, and piercing guidelines. Tattoos are NOT permitted on the head, hands, or neck, including behind the ear. Visible tattoos on arms, wrists, legs, and feet may not be larger than a credit card (3.5 inches long x 2.24 inches wide) or must be covered with standard uniform pieces and may not be offensive. Decorative covers, adornments, and/or jewelry on teeth or in the mouth are not permitted.
- Ability to proficiently operate electronic devices (phones, tablets, laptops, etc.).
- Must possess a valid passport with 18 months of validity remaining prior to its expiration and eligibility to travel globally without restrictions.
- Ability to travel to and from all countries United serves without any restrictions.
- Ability to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage) and push and pull a beverage cart (up to 250 lbs.).
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach, without shoes.
- Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened.
- Required to serve and/or sell food and beverages (including alcohol).
- Must be legally authorized to work in the United States.
- Must be willing and able to work a flexible schedule in support of United’s 24/7 operation (weekdays, weekends, holidays, etc.).
Onboarding and Training:
- Flight attendant trainees must successfully complete an evacuation drill in the water (pool) during training.
- Must be willing to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
- Must be able to pass DOT/FAA pre-employment and randomized drug screens. Medical and recreational marijuana is prohibited.
- Must be able to pass a 10-year background check, including criminal background history that does not prohibit travel to or from anywhere United flies.
Compensation and Benefits:
- Starting hourly flight pay of $28.88/hour with top of base scale at $67.11/hour.
- Seniority-based pay increases and additional compensation for language skills, lead positions, and international trips.
- Travel privileges: Fly around the world on United and bring loved ones!
- Outstanding benefits: 401(k), health/dental/vision insurance and an Employee Assistance Plan for you and your family. Paid time off for sick and vacation.
- Outstanding training: 6.5-week training in Houston, TX, learning United safety and customer service standards. United provides a $140/week per diem, along with accommodations, breakfast, and lunch during training.
- Inclusive uniform standards, allowing employees to be their authentic selves.
United Airlines offers a competitive compensation package including competitive pay, exceptional benefits, and travel privileges.