Sun Country Airlines | Flight Attendant

Sun Country Airlines Flight Attendant

Sun Country Airlines is a unique hybrid low-cost carrier with over 40 years of Minnesota roots, offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. We are an agile, resilient, and ambitious team dedicated to providing safe and collective support to our travelers, community, and each other. We are committed to making travel more attainable, connecting our community with their favorite people and places.

Sun Country Flight Attendants are responsible for ensuring safety and security standards are met while promoting high levels of customer service.

Compensation and Benefits:

• Monthly guarantee of 72.5 flight hours at a rate of pay of $21.53.
• Represented by the International Brotherhood of Teamsters.
• Compensation schedule based on the collective bargaining agreement.
• Uniforms: Flight Attendants are responsible for the purchase of their first uniform and luggage, approximately $700-$1000, which may be payroll deducted once employed by the Company.
• Relocation costs are solely the responsibility of the Flight Attendant.

Work Schedule:

Sun Country Airlines operates 365 days a year. Flight Attendants will be assigned to various shifts, including weekends, evenings, holidays, and "red-eye" type hours. Shifts are bid monthly and awarded based on seniority.

• Reserve (On-Call) Flight Attendants: Must be able to be at the airport within 2 hours after being notified of an assignment. Scheduled with 10 days off per month, the other days they will be on call and must be immediately available by phone.
• Line Holding Flight Attendants: Scheduled with a minimum of 13 days off per month.

Training:

The Flight Attendant Training Class is approximately 5 weeks, onsite, at our training facility in Minneapolis, MN. Travel and lodging accommodations during training are not provided by Sun Country Airlines. To become a Flight Attendant, successful completion of the training is mandatory. While this is an unpaid training class, upon successful completion, a $1,000 learning stipend will be paid out.

Essential Roles and Responsibilities:

• Ensure safety, security, and comfort of passengers.
• Ensure compliance with mandated Federal Aviation Administration (FAA) Regulations.
• Follow all Federal Aviation Regulations and Sun Country Airlines policies.
• Conduct preflight safety check of the cabin and emergency equipment.
• Respond effectively during emergency situations.
• Responsible for the sale of onboard liquor, food, and other amenities.
• Prepare and serve meals and beverages according to service standards.
• Respond to customer illness and injury and administer first aid.
• Diffuse situations with unruly or upset customers and maintain order in the cabin.
• Conduct all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with any internal policies and procedures identified by Sun Country Airlines.
• Any other duties assigned by management.

Required Qualifications:

• Must possess a passport with at least 6 months validity prior to the start of training. Ability to travel in and out of the USA and Canada, as well as cities/countries served by Sun Country Airlines.
• Ability to pass all drug testing in compliance with the FAA.
• High School diploma or equivalent.
• Minimum of two years of direct customer service experience.
• Basic computer knowledge.
• Ability to read, write, understand, and clearly speak in English.
• Must be 20 years or older at the end of initial training.
• Must be able to reach 80 vertical inches, without shoes, to operate all necessary equipment and systems.
• Must be able to kneel to operate the mechanism of the aircraft door and perform CPR (cardiopulmonary resuscitation).
• Ability to work independently and as part of a team.
• Excellent dependability and strong work ethic.
• Ability to remain calm and respond to emergency situations including aircraft evacuations, in-flight fires, bomb threats, unusual situations, and turbulence.
• Ability to manage emergencies and care for passengers under duress.
• Constant alertness and ability to act in emergency situations.
• Able to endure repetitive variances in altitude and cabin pressure.
• Ability to relocate to within 2 hours of Minneapolis-St. Paul International Airport (MSP) while on "reserve" (on call) status.
• Able to be away from home for up to six (6) nights in a row.
• Ability to work "reserve" (on call) status for extended periods.
• Fully fit into FA jump seats and secure the seat belt/shoulder harness assembly without modification in any manner to achieve closure.
• Have sufficient vision to safely perform the essential functions of the position.
• Have sufficient hearing acuity to communicate with co-workers and passengers.
• Able to meet the demands of a vigorous and varied schedule.
• Stamina appropriate to the duty requirements.
• Must present a neat and professional appearance including adhering to Sun Country Airlines uniform and appearance standards. No visible tattoos and body piercings.

Preferred Skills:

• Previous Flight Attendant experience.

Work Environment:

This job primarily operates in a pressurized aircraft for an extended period. During this time, the employee will be exposed to loud and distracting sounds and noise levels. While the cabin of the aircraft is pressurized, the employee will be exposed to recycled air. This position requires extensive travel; therefore, employees must be able to spend consecutive nights away from home and endure all climates.

Physical Demands:

• The employee is regularly required to talk or hear.
• The employee frequently is required to stand, walk, use hands or fingers, handle or feel, and reach with hands and arms.
• The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. In addition, the employee must be able to frequently push and pull carts with weights between 100-250 pounds.
• This position also requires the ability to open and close the aircraft door in normal/emergency mode.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.